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Problem Accessing Licence Manager

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Problem Accessing Licence Manager 01/01/2019 at 13:57 #114519
MisterH
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20 posts
I have seen that some people have had problems accessing Licence Manager but their queries do not seem to solve my problem.
I have not used Licence Manager since I last installed a new paid for simulation which was some time ago. I have now purchased a new laptop and will be relocating the software to this computer in the near future. As a precursor I thought I would check out what is shown in Licence Manager before I start.
If I enter my username and password into the relevant boxes and click Log In I receive the following message; HTTP Secure Socket is not supported.
If I attempt to use Forgotten Username or Forgotten Password I am directed to a standard HTTP Error 404.0 Not Found page.
Do I need to download or reinstall the loader files or will something else sort my problem? I am using a laptop running Windows 7. The replacement will be a Windows 10 laptop - is this going to cause further problems?

Thank you for any assistance that can be given.

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Problem Accessing Licence Manager 01/01/2019 at 14:24 #114521
headshot119
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3749 posts
I suspect the issue you have on the Windows 7 machine, is that TLS isn't turned on in your internet explorer options.
"As the last track dropped, and the route became free, came the cry BROMLEY " - Opinions are my own and not those of my employer
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Problem Accessing Licence Manager 01/01/2019 at 15:08 #114523
MisterH
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Thanks, just checked and TLS is switched on.
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Problem Accessing Licence Manager 01/01/2019 at 15:20 #114524
headshot119
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3749 posts
In which case I would guess that Anti-Virus / Firewall is blocking the connection
"As the last track dropped, and the route became free, came the cry BROMLEY " - Opinions are my own and not those of my employer
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The following user said thank you: MisterH
Problem Accessing Licence Manager 08/01/2019 at 15:58 #114630
MisterH
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Managed to find time to test out the firewal/antivirus idea but having switched them off I still cannot use licence manager.
Would I be able to get the licence(s) freed up to use on my new pc after the old laptop has been formatted and rebuilt for use elsewhere?

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Problem Accessing Licence Manager 08/01/2019 at 16:02 #114631
headshot119
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3749 posts
MisterH in post 114630 said:
Managed to find time to test out the firewal/antivirus idea but having switched them off I still cannot use licence manager.
Would I be able to get the licence(s) freed up to use on my new pc after the old laptop has been formatted and rebuilt for use elsewhere?
Yes you'll just need to request an unlock via the license manager on the new PC.

"As the last track dropped, and the route became free, came the cry BROMLEY " - Opinions are my own and not those of my employer
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Problem Accessing Licence Manager 08/01/2019 at 16:05 #114632
MisterH
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Thanks again for your help. Now to find some more spare time...you wouldn't believe I was retired, seem busier now than before.
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Problem Accessing Licence Manager 06/09/2020 at 04:53 #131350
garconcanadien
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8 posts
Hello I have recently purchased York and Edinburgh, and installed the most recent version of the Simsig loader. I am having this identical issue on a Windows 10 PC and have not achieved any resolution by temporarily blocking my antivirus program, Avast.
Can I have some help with this issue? It still says "HTTP secure socket not supported".

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Problem Accessing Licence Manager 06/09/2020 at 21:02 #131381
GeoffM
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5217 posts
garconcanadien in post 131350 said:
Hello I have recently purchased York and Edinburgh, and installed the most recent version of the Simsig loader. I am having this identical issue on a Windows 10 PC and have not achieved any resolution by temporarily blocking my antivirus program, Avast.
Can I have some help with this issue? It still says "HTTP secure socket not supported".
The License Manager is obsolete, so what version of the Loader are you using? Licenses are allocated using that.

FWIW I've never seen that message, so information about whether you're using Windows 10 or something else would be helpful.

SimSig Boss
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Problem Accessing Licence Manager 07/09/2020 at 05:09 #131389
garconcanadien
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8 posts
I currently have V5.6; the problem that happens when I load either York or Edinburgh is that they show as demo version only, despite my licenses showing up on the Simsig website.
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Problem Accessing Licence Manager 07/09/2020 at 17:51 #131404
GeoffM
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5217 posts
Have you signed in on the Loader?
SimSig Boss
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Problem Accessing Licence Manager 13/09/2020 at 15:55 #131507
garconcanadien
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It looks smashing now, everything is working. Cheers.
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