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Purchased but not showing on License Manager

You are here: Home > Forum > Simulations > Released > Plymouth > Purchased but not showing on License Manager

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Purchased but not showing on License Manager 14/04/2020 at 12:12 #125776
BathCity5
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3 posts
Hello - can anyone assist me ?
Have recently purchased another SIM for Plymouth. I have updated the License Manager and requested a 'Check for Updates'. Plymouth is not showing as one of the available SIMs. It is a long time since I purchased one so it is probably me not doing something that I should !

Thanks

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Purchased but not showing on License Manager 14/04/2020 at 12:22 #125778
y10g9
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895 posts
Can you confirm when you open the Loader, what is the version number shown in the bottom left corner?
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Purchased but not showing on License Manager 14/04/2020 at 13:51 #125783
BathCity5
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3 posts
Hello,

Thanks for your note.
It is showing V4.5.13

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Purchased but not showing on License Manager 14/04/2020 at 13:56 #125784
headshot119
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4869 posts
Download the System Files from here https://www.SimSig.co.uk/File/Details/852 (Even though you already have them)

Install them in the default location, then open up the loader and hit check for updates, and all should be good for you.

"Passengers for New Lane, should be seated in the rear coach of the train " - Opinions are my own and not those of my employer
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Purchased but not showing on License Manager 14/04/2020 at 14:11 #125785
BathCity5
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3 posts
Hello,

Thank you both. I have since found another 'Manage Licences screen which had an option to 'request unlock' so I have done this and been notified that it has been done.

All OK now.

Thank you once again

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