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Licence Removed From Machine

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Licence Removed From Machine 08/07/2020 at 19:01 #129299
glynicus
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I was in the middle of running Manchester Piccadilly when a pop up message said "Licence has been removed from this machine. Simulation will now end." The only option is an OK button which when pressed closed the simulation. I immediately re-started the loader and loaded the game from the last autosave without any issues. This would indicate it is a bug that needs fixing.
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Licence Removed From Machine 08/07/2020 at 19:15 #129300
GeoffM
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I can see the server failed to receive multiple messages from your machine so it released the license about 45 minutes ago. Similarly, I assume the client (ie Loader) also detected a failure to reach the server multiple times and so you got the message you quoted. It is working as designed.
SimSig Boss
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Licence Removed From Machine 08/07/2020 at 19:28 #129302
glynicus
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So the game must now always be played with an active internet connection? I have checked my logs and no loss of connection was recorded. If your server loses connection then everyone's active game gets closed?
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Licence Removed From Machine 08/07/2020 at 19:40 #129306
GeoffM
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glynicus in post 129302 said:
So the game must now always be played with an active internet connection? I have checked my logs and no loss of connection was recorded. If your server loses connection then everyone's active game gets closed?
If you're using a license dynamically then yes, you'll need an active internet connection. But you can also lock a license to your PC if you're having connectivity problems. The server is in a reliable data centre and the logs don't show any downtime.

SimSig Boss
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Licence Removed From Machine 09/07/2020 at 11:09 #129359
glynicus
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Thanks Geoff, useful to know.
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Licence Removed From Machine 10/07/2020 at 15:26 #129429
Muzer
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715 posts
This also means you can't suspend (sleep) your computer with SimSig running I guess, if you want to continue playing?

I would suggest having the game give you a chance to connect to the internet to allow it to make an attempt to re-establish the licence before forcibly closing. For instance, the dialogue could have "Retry" and "Exit" buttons. If you click retry and it can't contact the server or the server denies the licence it would just pop up the same dialogue again.

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Licence Removed From Machine 10/07/2020 at 15:33 #129430
jc92
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Muzer in post 129429 said:
This also means you can't suspend (sleep) your computer with SimSig running I guess, if you want to continue playing?

I would suggest having the game give you a chance to connect to the internet to allow it to make an attempt to re-establish the licence before forcibly closing. For instance, the dialogue could have "Retry" and "Exit" buttons. If you click retry and it can't contact the server or the server denies the licence it would just pop up the same dialogue again.
You can now after the most recent update. a wokeup.ssg file is created in case of complications, and a short period is given for the machine to reconnect to the server after waking.

https://www.simsig.co.uk/Forum/PostView/128588

Last edited: 10/07/2020 at 15:34 by jc92
Reason: None given

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Licence Removed From Machine 10/07/2020 at 18:47 #129434
greatkingrat
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Perhaps the message could be a bit clearer.

Instead of "Licence has been removed from this machine", change it to something like "Unable to contact licence server". That gives a better idea of what the actual problem is.

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Licence Removed From Machine 10/07/2020 at 22:10 #129446
GeoffM
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greatkingrat in post 129434 said:
Perhaps the message could be a bit clearer.

Instead of "Licence has been removed from this machine", change it to something like "Unable to contact licence server". That gives a better idea of what the actual problem is.
Well no, because that would not necessarily be true. I will try to come up with a more encompassing message though.

SimSig Boss
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Licence Removed From Machine 11/07/2020 at 20:39 #129483
Peter Bennet
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jc92 in post 129430 said:

a wokeup.ssg file is created
Aggg Simsig is woke?

Peter

I identify as half man half biscuit - crumbs!
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Licence Removed From Machine 17/07/2020 at 12:45 #129700
Cedric
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34 posts
I'm having the same problem with the Chester Sim (the only Sim I have played since getting the latest Loader). Twice, I have left the computer for a while and on returning have found the computer asleep and the "licence removed" message on my screen.

It is my normal practice to leave a Sim running whilst I go for e.g. a meal or whatever and it is going to be a right pain in future if every time I do so I have to save and pause the Sim!

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Licence Removed From Machine 17/07/2020 at 15:06 #129705
jc92
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Cedric in post 129700 said:
I'm having the same problem with the Chester Sim (the only Sim I have played since getting the latest Loader). Twice, I have left the computer for a while and on returning have found the computer asleep and the "licence removed" message on my screen.

It is my normal practice to leave a Sim running whilst I go for e.g. a meal or whatever and it is going to be a right pain in future if every time I do so I have to save and pause the Sim!
Can you confirm which loader version you are using? I appreciate you said latest but let's eliminate the possibility your loader hasn't updated

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Licence Removed From Machine 17/07/2020 at 15:07 #129706
whatlep
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Cedric in post 129700 said:
I'm having the same problem with the Chester Sim (the only Sim I have played since getting the latest Loader). Twice, I have left the computer for a while and on returning have found the computer asleep and the "licence removed" message on my screen.

It is my normal practice to leave a Sim running whilst I go for e.g. a meal or whatever and it is going to be a right pain in future if every time I do so I have to save and pause the Sim!
I echo Geoff's advice to lock the program to your computer. Our internet connection in "superfast Worcestershire" (misleading advertising warning...) is volatile so all my SimSig simulations have been locked since Loader v5 came into use. No problems. So far.

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Licence Removed From Machine 17/07/2020 at 19:52 #129717
Cedric
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Thanks.

Unfortunately I cannot say what version of the licence I was using, as I downloaded an updated version this afternoon - now its V5.3. However, the one I was using earlier was only downloaded last week.

I've now locked the licence to the machine as suggested so hopefully will have no more trouble.

Thanks for the help.

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Licence Removed From Machine 17/07/2020 at 20:21 #129720
Steamer
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Cedric in post 129717 said:
Thanks.

Unfortunately I cannot say what version of the licence I was using, as I downloaded an updated version this afternoon - now its V5.3. However, the one I was using earlier was only downloaded last week.

I've now locked the licence to the machine as suggested so hopefully will have no more trouble.

Thanks for the help.
5.3 improved the dynamic licensing process, and licenses should now be retained when the PC wakes up- and as an additional safeguard, the Loader auto-saves on wakeup so you won't lose any progress even if the license is lost.

"Don't stress/ relax/ let life roll off your backs./ Except for death and paying taxes/ everything in life.../ is only for now." (Avenue Q)
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Licence Removed From Machine 23/07/2020 at 19:15 #129910
fotorob
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23 posts
Hi,

How do you lock the license to your machine? The Licence manager doesn't show my licenced sims anymore since Loader v5.

Cheers,

Rob

Last edited: 23/07/2020 at 19:15 by fotorob
Reason: None given

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Licence Removed From Machine 23/07/2020 at 19:21 #129911
--miki--
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fotorob in post 129910 said:
Hi,

How do you lock the license to your machine? The Licence manager doesn't show my licenced sims anymore since Loader v5.

Cheers,

Rob
License Manager is no longer used, instead you can lock and unlock licenses by right-clicking simulations in the list.

Last edited: 23/07/2020 at 19:23 by --miki--
Reason: None given

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Licence Removed From Machine 23/07/2020 at 19:22 #129912
pedroathome
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fotorob in post 129910 said:
Hi,

How do you lock the license to your machine? The Licence manager doesn't show my licenced sims anymore since Loader v5.

Cheers,

Rob
If you right click on the simulation in the list of sims, and select Lock Licence to This Machine.

James

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