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cannot re allocate my licenses

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cannot re allocate my licenses 12/07/2020 at 16:14 #129498
Simoncrow
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13 posts
help,since i installed the v 5 i cannot acess my subscriptions of rugby north ,south or centre!!
i requested an unlock of my subs which was actioned but it will still not let me allocate them to my laptop ,which incidentally is the same machine i was running them on previously!!!
any ideas please?????

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cannot re allocate my licenses 12/07/2020 at 16:22 #129499
JamesN
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1253 posts
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When you say it won’t let you allocate them to your laptop what do you mean? Generally you don’t lock your licenses to your machine anymore unless you’re anticipating being away from a reliable internet connection - you just log in via SimSig Loader and it will pick up the licenses off your account
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cannot re allocate my licenses 12/07/2020 at 16:29 #129500
Simoncrow
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13 posts
when i open up sim sig loader on my laptop yesterday i downloaded v5, once that had been done it asked me to unlock the licenses which i requested.now when i go to run the sim it says i can only run in demo mode .i previously had the license allocated to this laptop,even when i right click on run simulation the allocate license tick box shows a no entry bar .i dont understand why just updating to a newer version should need me to re allocate as i say im using the same laptop.im guessing i may have to uninstall sim sig completley than download it again!!!
what a pain in the neck for an update.!!

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cannot re allocate my licenses 12/07/2020 at 16:36 #129501
Hap
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436 posts
Have you logged in with your username and password on the V.5 Loader. Doing this successfully should show a green tick next to those fields.
HAP
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cannot re allocate my licenses 12/07/2020 at 16:45 #129502
headshot119
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3717 posts
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Your licenses have successfully transitioned to version 5.

There's no need to allocate licenses anymore as mentioned above.

Have you correctly logged in on the front page of the loader?

Uninstalling and reinstalling is not going to fix the issue.

"As the last track dropped, and the route became free, came the cry BROMLEY " - Opinions are my own and not those of my employer
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