Licenses Vanished

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Licenses Vanished 01/09/2016 at 14:38 #84448
JohnMiller
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321 posts 		A couple of weeks ago I had no option but to reinstall Windows 10 so needed to re-license my Sim Sig products which was duly done. Since then I have had the need to use Malwarebytes to clean my PC as I was still having problems with my service provider (Long Story) .... however after re-booting & loading a saved York sim I was confronted with the demo mode scenario & on checking license Manager found all my approved licenses had vanished. I know Malwarebytes removed 38 items but never checked them so assume this programme removed them. So beware anyone thinking of using this freeware .... I have decided to wait until I purchase Tyneside before requesting my licenses again, giving time to prove my PC is now stable.
Last edited: 01/09/2016 at 14:39 by JohnMiller
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Licenses Vanished 01/09/2016 at 14:49 #84449
postal
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5192 posts 		" said:
A couple of weeks ago I had no option but to reinstall Windows 10 so needed to re-license my Sim Sig products which was duly done. Since then I have had the need to use Malwarebytes to clean my PC as I was still having problems with my service provider (Long Story) .... however after re-booting & loading a saved York sim I was confronted with the demo mode scenario & on checking license Manager found all my approved licenses had vanished. I know Malwarebytes removed 38 items but never checked them so assume this programme removed them. So beware anyone thinking of using this freeware .... I have decided to wait until I purchase Tyneside before requesting my licenses again, giving time to prove my PC is now stable.
The Windows 10 Anniversary Update trashed my machine so I've had to do a full reinstall. I can't remember whether I had to re-licence or whether the licences were all still in place when I started to run SimSig again. I've also got Malwarebytes free on the machine and run a weekly scan. This has never caused me any licensing problems (before or since the reinstall) so there may another underlying problem rather than just Malwarebytes taking the huff.
“In life, there is always someone out there, who won’t like you, for whatever reason, don’t let the insecurities in their lives affect yours.” – Rashida Rowe
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Licenses Vanished 01/09/2016 at 14:51 #84450
headshot119
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4869 posts 		So to clarify:-

1) Can you see the licenses in your license manager?

2) If you can see them, are they showing as allocated to another machine?

3) Did you ever run SimSig between reinstalling Windows 10 (and presumably reallocating your licenses) and running Malwarebytes?

4) Do you have the Malwarebytes log which will tell us if it did actually remove the licenses? (If I'm honest I find this unlikely as you're the first person who has claimed that Malwarebytes has removed licenses, you have 24 licenses and it removed 38 items, and all the SimSig licenses are stored in one file, not separately)
"Passengers for New Lane, should be seated in the rear coach of the train " - Opinions are my own and not those of my employer
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Licenses Vanished 01/09/2016 at 15:49 #84451
JohnMiller
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321 posts 		1) Yes

2) Yes

3) Yes I was playing the new timetable issued for York

4) Sorry no, because I did not expect it to do anything. As Postal uses it regularly & nothing has happened it must have been something else to be the cause, I assumed it was that as it was the last programme I had used prior to loosing the licenses ..... Will do another clean install of win 10 see how it goes
Thanks Everyone
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Licenses Vanished 01/09/2016 at 15:58 #84452
MarkC
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1089 posts 		" said:
1) Yes

2) Yes

3) Yes I was playing the new timetable issued for York

4) Sorry no, because I did not expect it to do anything. As Postal uses it regularly & nothing has happened it must have been something else to be the cause, I assumed it was that as it was the last programme I had used prior to loosing the licenses ..... Will do another clean install of win 10 see how it goes
Thanks Everyone
No need to reinstall windows, all you need to do is go to license manager and for each license click "request license unlock" and sometime later (after it has been done) you will be able to reallocate to you machine again.

To do this it may take upto a couple of days (this is due to an administrator needing to do it manually), it is the only way to get you licenses showing as allocated to your machine you are currently on.

Reinstalling windows WILL NOT work in this instance!

Simsig Wiki info on License Manager can be found Here
Last edited: 01/09/2016 at 19:59 by MarkC
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