PayPal Frustrations

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PayPal Frustrations 25/03/2018 at 19:41 #107006
Gwasanaethau
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Please, please, PLEASE can we possibly get rid of PayPal being the only form of payment for sims? I tried once again to buy licences for a couple of simulations, but, despite having more than one Sterling card I was not allowed to pay in Sterling due to living in Ireland. The only way to do so was to give a third party my personal details and set up an account with them. Upon setting up the account, I was charged an extra $1 (plus conversions costs) on top of the cost of the simulations for the ‘privilege’ of ‘allowing’ them to access my personal details.

Bottom line – I am not impressed!

Mark.

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PayPal Frustrations 25/03/2018 at 20:09 #107007
postal
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Gwasanaethau in post 107006 said:
Please, please, PLEASE can we possibly get rid of PayPal being the only form of payment for sims? I tried once again to buy licences for a couple of simulations, but, despite having more than one Sterling card I was not allowed to pay in Sterling due to living in Ireland. The only way to do so was to give a third party my personal details and set up an account with them. Upon setting up the account, I was charged an extra $1 (plus conversions costs) on top of the cost of the simulations for the ‘privilege’ of ‘allowing’ them to access my personal details.

Bottom line – I am not impressed!

Mark.
Could you sidestep that if you went through a UK proxy server?

“In life, there is always someone out there, who won’t like you, for whatever reason, don’t let the insecurities in their lives affect yours.” – Rashida Rowe
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PayPal Frustrations 25/03/2018 at 22:25 #107010
Ar88
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Gwasanaethau in post 107006 said:
Please, please, PLEASE can we possibly get rid of PayPal being the only form of payment for sims? I tried once again to buy licences for a couple of simulations, but, despite having more than one Sterling card I was not allowed to pay in Sterling due to living in Ireland. The only way to do so was to give a third party my personal details and set up an account with them. Upon setting up the account, I was charged an extra $1 (plus conversions costs) on top of the cost of the simulations for the ‘privilege’ of ‘allowing’ them to access my personal details.

Bottom line – I am not impressed!

Mark.
Work out the conversion from euros to £ (Google helps....) and do it that way.

Simples!

The Welsh contingent. Aron, or Ar to mates. Also known as 88E or ThatManCalledAr.
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PayPal Frustrations 25/03/2018 at 22:27 #107011
headshot119
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Ar88 in post 107010 said:
Gwasanaethau in post 107006 said:
Please, please, PLEASE can we possibly get rid of PayPal being the only form of payment for sims? I tried once again to buy licences for a couple of simulations, but, despite having more than one Sterling card I was not allowed to pay in Sterling due to living in Ireland. The only way to do so was to give a third party my personal details and set up an account with them. Upon setting up the account, I was charged an extra $1 (plus conversions costs) on top of the cost of the simulations for the ‘privilege’ of ‘allowing’ them to access my personal details.

Bottom line – I am not impressed!

Mark.
Work out the conversion from euros to £ (Google helps....) and do it that way.

Simples!
You're showing a complete lack of understanding of how exchange rates work in the real world.

"Passengers for New Lane, should be seated in the rear coach of the train " - Opinions are my own and not those of my employer
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PayPal Frustrations 25/03/2018 at 23:06 #107013
Ar88
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headshot119 in post 107011 said:
Ar88 in post 107010 said:
Gwasanaethau in post 107006 said:
Please, please, PLEASE can we possibly get rid of PayPal being the only form of payment for sims? I tried once again to buy licences for a couple of simulations, but, despite having more than one Sterling card I was not allowed to pay in Sterling due to living in Ireland. The only way to do so was to give a third party my personal details and set up an account with them. Upon setting up the account, I was charged an extra $1 (plus conversions costs) on top of the cost of the simulations for the ‘privilege’ of ‘allowing’ them to access my personal details.

Bottom line – I am not impressed!

Mark.
Work out the conversion from euros to £ (Google helps....) and do it that way.

Simples!
You're showing a complete lack of understanding of how exchange rates work in the real world.
Having never needed to use exchange rates, that'll be why dear lad

The Welsh contingent. Aron, or Ar to mates. Also known as 88E or ThatManCalledAr.
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PayPal Frustrations 25/03/2018 at 23:51 #107014
Gwasanaethau
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postal in post 107007 said:
Gwasanaethau in post 107006 said:
Please, please, PLEASE can we possibly get rid of PayPal being the only form of payment for sims? I tried once again to buy licences for a couple of simulations, but, despite having more than one Sterling card I was not allowed to pay in Sterling due to living in Ireland. The only way to do so was to give a third party my personal details and set up an account with them. Upon setting up the account, I was charged an extra $1 (plus conversions costs) on top of the cost of the simulations for the ‘privilege’ of ‘allowing’ them to access my personal details.

Bottom line – I am not impressed!

Mark.
Could you sidestep that if you went through a UK proxy server?
Unfortunately no, as PayPal reference my Irish address against attempting to use the Sterling card, even though said card is registered to said address. I tried selecting ‘United Kingdom’ as my home address and doing it that way, but it then doesn’t like an Irish Eircode being used in place of a UK postcode (which makes sense).

To be honest with you, I’m more aggrieved at having to pay extra to subscribe to a service I do not want in the first place. :(

Ar88 in post 107010 said:
Gwasanaethau in post 107006 said:
Work out the conversion from euros to £ (Google helps....) and do it that way.

Simples!
If only it were that simple. Unfortunately PayPal (as most companies do) charges a nice fee on top for paying for a Sterling invoice using Euro. I don’t blame them; they have costs to cover, but is something that should be avoidable by my having a Sterling debit card.

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PayPal Frustrations 26/03/2018 at 00:36 #107015
Jan
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Just to be sure, turning off the currency conversion via https://www.paypal.com/us/cgi-bin/webscr?cmd=_profile-merchant-pull-funding doesn't work?
Two million people attempt to use Birmingham's magnificent rail network every year, with just over a million of them managing to get further than Smethwick.
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PayPal Frustrations 26/03/2018 at 02:11 #107017
Gwasanaethau
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Jan in post 107015 said:
Just to be sure, turning off the currency conversion via https://www.paypal.com/us/cgi-bin/webscr?cmd=_profile-merchant-pull-funding doesn't work?
You have to sign up for an account to do that…

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PayPal Frustrations 26/03/2018 at 02:25 #107018
UKTrainMan
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Gwasanaethau in post 107006 said:
Upon setting up the account, I was charged an extra $1 (plus conversions costs) on top of the cost of the simulations for the ‘privilege’ of ‘allowing’ them to access my personal details.
I suspect that that will only be a temporary hold on the $1 to confirm your card details are correct. It's basically getting a valid authorisation from your bank for a nominal amount of money just to check that the details are correct. For example, I've currently got a £1 authorisation from Amazon showing on my bank account following a recent purchase on their site - it's showing as a pending transaction on the bank's app, but I know for certain that it will not come out of my account because, well, for starters, I haven't recently or in-fact ever bought anything for £1 on Amazon. It is purely to verify the card details are correct. After a certain period (any and all pending transactions usually have a set time limit for the processing company to 'claim'/'process' before the time limit expires and...) the transaction becomes void. At that point on my bank account, the pending transaction will just vanish.

I'd be very surprised if you were charged any conversion costs, the $1 transaction should not go through fully to the point of actually charging you.

Any views and / or opinions expressed by myself are from me personally and do not represent those of any company I either work for or am a consultant for.
Last edited: 26/03/2018 at 02:27 by UKTrainMan
Reason: None given

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PayPal Frustrations 26/03/2018 at 02:33 #107020
Gwasanaethau
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UKTrainMan in post 107018 said:
Gwasanaethau in post 107006 said:
Upon setting up the account, I was charged an extra $1 (plus conversions costs) on top of the cost of the simulations for the ‘privilege’ of ‘allowing’ them to access my personal details.
I suspect that that will only be a temporary hold on the $1 to confirm your card details are correct. It's basically getting a valid authorisation from your bank for a nominal amount of money just to check that the details are correct. For example, I've currently got a £1 authorisation from Amazon showing on my bank account following a recent purchase on their site - it's showing as a pending transaction on the bank's app, but I know for certain that it will not come out of my account because, well, for starters, I haven't recently or in-fact ever bought anything for £1 on Amazon. It is purely to verify the card details are correct. After a certain period (any and all pending transactions usually have a set time limit for the processing company to 'claim'/'process' before the time limit expires and...) the transaction becomes void. At that point on my bank account, the pending transaction will just vanish.

I'd be very surprised if you were charged any conversion costs, the $1 transaction should not go through fully to the point of actually charging you.
Coincidentally I had the same thing with Amazon a couple of weeks ago, but the difference there was that Amazon’s verification always remained ‘pending’, whereas the one from PayPal was taken immediately. That was why I was a little miffed at it.

Having said that, I double-checked again now (after your prompt) and it has indeed been reverted as you predicted. It seems that I haven’t been charged for the conversion now either – maybe it was always pending and my banking app just got a bit jumpy and erroneously marked it as paid.

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PayPal Frustrations 27/03/2018 at 20:43 #107038
GeoffM
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So is everything ok now?

FWIW I did enquire as to other merchant systems. Some don't have the integration that PayPal has (ie you buy a license and this website issues the license automatically) and all were more expensive for me up to a certain breakpoint which is way more than the current sales.

SimSig Boss
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PayPal Frustrations 29/03/2018 at 09:15 #107085
Gwasanaethau
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GeoffM in post 107038 said:
So is everything ok now?

FWIW I did enquire as to other merchant systems. Some don't have the integration that PayPal has (ie you buy a license and this website issues the license automatically) and all were more expensive for me up to a certain breakpoint which is way more than the current sales.
Hi Geoff, thanks for weighing in. Yes, everything seems to be resolved now. Peter Bennett has also made contact via PM regarding this so I am being well looked after! ;)

Thank you for the explanation of why you are using PayPal. I had no idea that the alternative methods were that much more expensive, or that the integration was so difficult, so I have a new understanding of the situation. It just felt like I was being lead up the garden path while I was going through it all. Hopefully my experience will help others in a similar situation not to worry about it too much in the future!

Thanks again,

Mark (Gwasanaethau).

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PayPal Frustrations 30/03/2018 at 12:27 #107104
Giantray
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Gwasanaethau in post 107017 said:
Jan in post 107015 said:
Just to be sure, turning off the currency conversion via https://www.paypal.com/us/cgi-bin/webscr?cmd=_profile-merchant-pull-funding doesn't work?
You have to sign up for an account to do that… :(
"Gwasanaethau in post 107006 said:

Upon setting up the account, I was charged an extra $1 (plus conversions costs) on top of the cost of the simulations for the ‘privilege’ of ‘allowing’ them to access my personal details."

But you have set up an account, your very words!

Retired Professional Railwayman (1981-2023); Pway & S&T (1981-88); Former Signalman/Signaller/ Signalling Trainer (1989-2023) [AB, TCB, Mechanical, NX, WestCad, Hitachi SARS]; Railway Historian (esp.SER, LCDR); Member of The Permanent Way Institution..
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PayPal Frustrations 30/03/2018 at 13:01 #107107
slatteryc
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Hi

I am in Ireland and have bought lots of Simsig licenses via Paypal, without issue.
My card is Irish and it happily works out the exchange rate automatically.
Not sure what the problem is here.

Chris

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PayPal Frustrations 30/03/2018 at 14:40 #107114
Gwasanaethau
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Giantray in post 107104 said:
Gwasanaethau in post 107017 said:
Jan in post 107015 said:
Just to be sure, turning off the currency conversion via https://www.paypal.com/us/cgi-bin/webscr?cmd=_profile-merchant-pull-funding doesn't work?
You have to sign up for an account to do that… :(
"Gwasanaethau in post 107006 said:

Upon setting up the account, I was charged an extra $1 (plus conversions costs) on top of the cost of the simulations for the ‘privilege’ of ‘allowing’ them to access my personal details."

But you have set up an account, your very words!
The issue here is that there was no mention that I would have been charged prior to me signing up for the account. Also, whilst the $1 isn’t much of an issue in itself, it was the conversion charges that would have been added that I also objected to. I wanted to pay in Sterling using a Sterling card to avoid having to pay in Sterling using a Euro card (and have my bank charge me), or have PayPal use their inflated conversion rate to Euro when I already had Sterling I wished to use. This $1 completely undid all the effort I had made to avoid paying unnecessary charges. It was, as far as I am concerned, a stealth charge.

Thankfully those charges never materialised, but at the time of my initial post there was a very real belief that they would have done, hence my frustration at the whole process.

I actually wanted to avoid getting a PayPal account in the first place, but the only way to pay for sims using a guest login is if you live in the UK or you wish to pay for your sims in you local currency and have PayPal convert the currency for you. This is why I had no choice but to sign up for one in the end. Jan’s suggestion was to help me try avoid having to set up a PayPal account by asking PayPal not to convert the figures from Sterling to Euro, but in order to accept the purchase in Sterling, I would still have had to sign up for a PayPal account (I had already done so by that stage anyway – my first post was after I had already purchased the licences). It was a good suggestion, but unfortunately, even if I had not signed up for an account myself by that stage, for Jan’s suggestion to have worked I have had to.

slatteryc in post 107107 said:
Hi

I am in Ireland and have bought lots of Simsig licenses via Paypal, without issue.
My card is Irish and it happily works out the exchange rate automatically.
Not sure what the problem is here.

Chris
I think you might have missed the point of my post. That is indeed very convenient if the only card I had to use was a Euro card, but why should I have to pay PayPal’s somewhat arbitrary exchange rate when I already have Sterling to use?

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PayPal Frustrations 30/03/2018 at 14:48 #107115
postal
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Gwasanaethau in post 107114 said:
I think you might have missed the point of my post. That is indeed very convenient if the only card I had to use was a Euro card, but why should I have to pay PayPal’s somewhat arbitrary exchange rate when I already have Sterling to use?
Can you wangle it so that someone in the UK uses their credentials to pay and you then reimburse them (or would that screw the allocation of the licences to you)?

“In life, there is always someone out there, who won’t like you, for whatever reason, don’t let the insecurities in their lives affect yours.” – Rashida Rowe
Last edited: 30/03/2018 at 14:49 by postal
Reason: None given

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PayPal Frustrations 30/03/2018 at 14:55 #107117
Gwasanaethau
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postal in post 107115 said:
Gwasanaethau in post 107114 said:
I think you might have missed the point of my post. That is indeed very convenient if the only card I had to use was a Euro card, but why should I have to pay PayPal’s somewhat arbitrary exchange rate when I already have Sterling to use?
Can you wangle it so that someone in the UK uses their credentials to pay and you then reimburse them (or would that screw the allocation of the licences to you)?
I actually did think of doing that but decided not to. I hadn’t actually factored in the problem of the licences, so glad I didn’t! Although I assume that if I used my SimSig account whilst making the purchase it would assign the licence to my SimSig user, rather than the name on the card.

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PayPal Frustrations 30/03/2018 at 15:04 #107118
MarkC
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Paypal Ireland will use the offical currency of Ireland, therefore any money used for payment would initally need to be exchanged to that currency first if using anything other than Euro incurring a fee (most likely by card provider). Then you are paying in Sterling, which will then need to be exchanged from Euro again possibly incurring a fee.

Even tho Paypal is Global they still have to operate according to Local laws that maybe why you cannot use guest checkout in Ireland but you can in the UK

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PayPal Frustrations 30/03/2018 at 15:16 #107119
Gwasanaethau
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MarkC in post 107118 said:
Paypal Ireland will use the offical currency of Ireland, therefore any money used for payment would initally need to be exchanged to that currency first if using anything other than Euro incurring a fee (most likely by card provider). Then you are paying in Sterling, which will then need to be exchanged from Euro again possibly incurring a fee.

Even tho Paypal is Global they still have to operate according to Local laws that maybe why you cannot use guest checkout in Ireland but you can in the UK
That makes a lot of sense. I hadn’t considered that. Thanks!

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PayPal Frustrations 30/03/2018 at 20:39 #107128
clive
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Gwasanaethau in post 107114 said:

I actually wanted to avoid getting a PayPal account in the first place, but the only way to pay for sims using a guest login is if you live in the UK or you wish to pay for your sims in you local currency and have PayPal convert the currency for you.
I wonder if this is a protection against the use of stolen cards or card numbers. If you have an account, they can validate your details in various ways. If you're a guest, they've got no validation that you're the person you claim you are. If, in addition, you're abroad, that may be too risky for them.

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PayPal Frustrations 30/03/2018 at 21:41 #107133
Peter Bennet
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I'm in discussions with PayPal over this and I've asked Gwasanaethau to email me with the full facts of what happened. They appear to be surprised and want the detail.

Peter

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PayPal Frustrations 31/03/2018 at 15:26 #107147
grahamj42
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I also have had problems with Paypal UK insisting on a UK billing address for guest payments using a UK Visa card.

I have lived in France for 9 years, and have both French and UK Visa cards.
After some years of getting my wife to pay Simsig from her occasional sterling PayPal balance (she sells Lego), I decided to try opening a Paypal account, even though all the PayPal forums suggest that it's difficult for expats.

So, I opened a Paypal account with my French Visa card and my French billing address, then when the account was confirmed, I added my UK Visa card.

This works perfectly - it proposes the UK Visa card when I buy in Sterling and the French card when I buy in Euro. No fees.

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