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Problem Accessing Licence Manager

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Problem Accessing Licence Manager 01/01/2019 at 13:57 #114519
MisterH
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I have seen that some people have had problems accessing Licence Manager but their queries do not seem to solve my problem.
I have not used Licence Manager since I last installed a new paid for simulation which was some time ago. I have now purchased a new laptop and will be relocating the software to this computer in the near future. As a precursor I thought I would check out what is shown in Licence Manager before I start.
If I enter my username and password into the relevant boxes and click Log In I receive the following message; HTTP Secure Socket is not supported.
If I attempt to use Forgotten Username or Forgotten Password I am directed to a standard HTTP Error 404.0 Not Found page.
Do I need to download or reinstall the loader files or will something else sort my problem? I am using a laptop running Windows 7. The replacement will be a Windows 10 laptop - is this going to cause further problems?

Thank you for any assistance that can be given.

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Problem Accessing Licence Manager 01/01/2019 at 14:24 #114521
headshot119
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I suspect the issue you have on the Windows 7 machine, is that TLS isn't turned on in your internet explorer options.
"James Street, Moorfields, Liverpool Lime Street and Liverpool Central"
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Problem Accessing Licence Manager 01/01/2019 at 15:08 #114523
MisterH
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Thanks, just checked and TLS is switched on.
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Problem Accessing Licence Manager 01/01/2019 at 15:20 #114524
headshot119
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In which case I would guess that Anti-Virus / Firewall is blocking the connection
"James Street, Moorfields, Liverpool Lime Street and Liverpool Central"
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The following user said thank you: MisterH
Problem Accessing Licence Manager 08/01/2019 at 15:58 #114630
MisterH
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Managed to find time to test out the firewal/antivirus idea but having switched them off I still cannot use licence manager.
Would I be able to get the licence(s) freed up to use on my new pc after the old laptop has been formatted and rebuilt for use elsewhere?

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Problem Accessing Licence Manager 08/01/2019 at 16:02 #114631
headshot119
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MisterH in post 114630 said:
Managed to find time to test out the firewal/antivirus idea but having switched them off I still cannot use licence manager.
Would I be able to get the licence(s) freed up to use on my new pc after the old laptop has been formatted and rebuilt for use elsewhere?
Yes you'll just need to request an unlock via the license manager on the new PC.

"James Street, Moorfields, Liverpool Lime Street and Liverpool Central"
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Problem Accessing Licence Manager 08/01/2019 at 16:05 #114632
MisterH
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Thanks again for your help. Now to find some more spare time...you wouldn't believe I was retired, seem busier now than before.
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