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| Problem Accessing Licence Manager 01/01/2019 at 13:57 #114519 | |
MisterH
18 posts |
I have seen that some people have had problems accessing Licence Manager but their queries do not seem to solve my problem. I have not used Licence Manager since I last installed a new paid for simulation which was some time ago. I have now purchased a new laptop and will be relocating the software to this computer in the near future. As a precursor I thought I would check out what is shown in Licence Manager before I start. If I enter my username and password into the relevant boxes and click Log In I receive the following message; HTTP Secure Socket is not supported. If I attempt to use Forgotten Username or Forgotten Password I am directed to a standard HTTP Error 404.0 Not Found page. Do I need to download or reinstall the loader files or will something else sort my problem? I am using a laptop running Windows 7. The replacement will be a Windows 10 laptop - is this going to cause further problems? Thank you for any assistance that can be given. Log in to reply |
| Problem Accessing Licence Manager 01/01/2019 at 14:24 #114521 | |
headshot119
3264 posts 
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I suspect the issue you have on the Windows 7 machine, is that TLS isn't turned on in your internet explorer options.
"CHECK Do you stop at Capenhurst?" - Opinions are my own and not those of my employer Log in to reply |
| Problem Accessing Licence Manager 01/01/2019 at 15:08 #114523 | |
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MisterH
18 posts |
Thanks, just checked and TLS is switched on.
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| Problem Accessing Licence Manager 01/01/2019 at 15:20 #114524 | |
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headshot119
3264 posts
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In which case I would guess that Anti-Virus / Firewall is blocking the connection
"CHECK Do you stop at Capenhurst?" - Opinions are my own and not those of my employer Log in to reply The following user said thank you: MisterH |
| Problem Accessing Licence Manager 08/01/2019 at 15:58 #114630 | |
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MisterH
18 posts |
Managed to find time to test out the firewal/antivirus idea but having switched them off I still cannot use licence manager. Would I be able to get the licence(s) freed up to use on my new pc after the old laptop has been formatted and rebuilt for use elsewhere? Log in to reply |
| Problem Accessing Licence Manager 08/01/2019 at 16:02 #114631 | |
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headshot119
3264 posts
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MisterH in post 114630 said:Managed to find time to test out the firewal/antivirus idea but having switched them off I still cannot use licence manager.Yes you'll just need to request an unlock via the license manager on the new PC. "CHECK Do you stop at Capenhurst?" - Opinions are my own and not those of my employer Log in to reply |
| Problem Accessing Licence Manager 08/01/2019 at 16:05 #114632 | |
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MisterH
18 posts |
Thanks again for your help. Now to find some more spare time...you wouldn't believe I was retired, seem busier now than before.
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