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Licence removed

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Licence removed 14/06/2021 at 07:49 #139986
paul87101
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I'm sorry but can you amend the "Licence removed, simulation will terminate immediately" feature. This is always spurious, and spoils every sim I play whenever my PC or laptop go to sleep. Surely this couild be amended simply wait for the server to be contacted? LostLicence save never works. Locking the licence makes no difference. I have spent £100s of pounds on simsig sims and feel I am treated like a fraudster every time this happens. Even if I have remembered to save it is a pain having to restart and reposition all the windows again. I have set autosave to every 5 minutes in case this happens unexpectedly. This one feature has ruined my enjoyment of a game I had previously enjoyed for many years. I'll be sticking to the free sims and won't be buying any new sims until this is resolved. I see others have made similar complaints but no support or help has been offered and no pledge to correct this has been made.
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Licence removed 14/06/2021 at 09:09 #139987
jc92
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Theres two saves which should be produced. Lostlicence is produced when the sim looses contact with the server and can't see a licence, but there's also a sperate one if your PC sleeps which is wakeup.ssg

I cant say I've had any issues with the latter as my PC sleeps, wakes up and I can continue as normal OR load wakeup.ssg. if you're looking for lostlicence rather than wokeup in that situation, it might explain why it isn't loading correctly?

I cant answer the issue with the licence being lost randomly as I've not experienced it. Hopefully someone else can assist with that.

"We don't stop camborne wednesdays"
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Licence removed 14/06/2021 at 10:10 #139990
postal
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paul87101 in post 139986 said:
Even if I have remembered to save it is a pain having to restart and reposition all the windows again.
Just over 12 months ago, Forum user JaBaRu worked up a stand-alone program which saves the details of your configuration for each sim and enables you to re-create with one click. It still requires a bit of manual work before running the app to set windows that you want to see rather than being hidden behind other views to "stay on top" but saves me a lot of hassle. I think the latest version is attached to this post.

The usual disclaimer that the app is not supported by SimSig applies; any use of the software is at your own risk.

“In life, there is always someone out there, who won’t like you, for whatever reason, don’t let the insecurities in their lives affect yours.” – Rashida Rowe
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Licence removed 14/06/2021 at 13:30 #139995
paul87101
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jc92 in post 139987 said:
Theres two saves which should be produced. Lostlicence is produced when the sim looses contact with the server and can't see a licence, but there's also a sperate one if your PC sleeps which is wakeup.ssg

I cant say I've had any issues with the latter as my PC sleeps, wakes up and I can continue as normal OR load wakeup.ssg. if you're looking for lostlicence rather than wokeup in that situation, it might explain why it isn't loading correctly?
Thanks for your help, I have searched my entire PC but no Wokeup/Wakeup or LostLicence files have been saved anywhere. I have checked my Settings/File System/Privacy which is set to allow apps to access the file system.

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Licence removed 14/06/2021 at 13:39 #139996
Dionysusnu
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paul87101 in post 139995 said:
jc92 in post 139987 said:
Theres two saves which should be produced. Lostlicence is produced when the sim looses contact with the server and can't see a licence, but there's also a sperate one if your PC sleeps which is wakeup.ssg

I cant say I've had any issues with the latter as my PC sleeps, wakes up and I can continue as normal OR load wakeup.ssg. if you're looking for lostlicence rather than wokeup in that situation, it might explain why it isn't loading correctly?
Thanks for your help, I have searched my entire PC but no Wokeup/Wakeup or LostLicence files have been saved anywhere. I have checked my Settings/File System/Privacy which is set to allow apps to access the file system.

They should be in the following folder: C:\Users\Public\Documents\SimSig\Simulations\<SimulationName>
Are there any .ssg files in that folder?

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Licence removed 14/06/2021 at 14:34 #139998
paul87101
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Dionysusnu in post 139996 said:
paul87101 in post 139995 said:
jc92 in post 139987 said:
Theres two saves which should be produced. Lostlicence is produced when the sim looses contact with the server and can't see a licence, but there's also a sperate one if your PC sleeps which is wakeup.ssg

I cant say I've had any issues with the latter as my PC sleeps, wakes up and I can continue as normal OR load wakeup.ssg. if you're looking for lostlicence rather than wokeup in that situation, it might explain why it isn't loading correctly?
Thanks for your help, I have searched my entire PC but no Wokeup/Wakeup or LostLicence files have been saved anywhere. I have checked my Settings/File System/Privacy which is set to allow apps to access the file system.

They should be in the following folder: C:\Users\Public\Documents\SimSig\Simulations\<SimulationName>
Are there any .ssg files in that folder?
All the .ssg files that I have saved and the Snapshot autosaves are there but no Wokeup/Wakeup or LostLicence files.

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Licence removed 14/06/2021 at 15:14 #139999
Dionysusnu
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paul87101 in post 139998 said:
Dionysusnu in post 139996 said:
paul87101 in post 139995 said:
jc92 in post 139987 said:
Theres two saves which should be produced. Lostlicence is produced when the sim looses contact with the server and can't see a licence, but there's also a sperate one if your PC sleeps which is wakeup.ssg

I cant say I've had any issues with the latter as my PC sleeps, wakes up and I can continue as normal OR load wakeup.ssg. if you're looking for lostlicence rather than wokeup in that situation, it might explain why it isn't loading correctly?
Thanks for your help, I have searched my entire PC but no Wokeup/Wakeup or LostLicence files have been saved anywhere. I have checked my Settings/File System/Privacy which is set to allow apps to access the file system.

They should be in the following folder: C:\Users\Public\Documents\SimSig\Simulations\<SimulationName>
Are there any .ssg files in that folder?
All the .ssg files that I have saved and the Snapshot autosaves are there but no Wokeup/Wakeup or LostLicence files.

Have you closed the dialog box saying the license expired? I think I heard somewhere that the file is only saved after you close the game.

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Licence removed 14/06/2021 at 16:44 #140004
GeoffM
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paul87101 in post 139986 said:
Surely this couild be amended simply wait for the server to be contacted?
By the time that message comes up, SimSig has already tried several times over the course of some time to contact the server - and been unable to. Is your internet connection a bit wobbly? Is there something blocking outbound access, like a firewall or antivirus?

SimSig Boss
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Licence removed 14/06/2021 at 17:48 #140010
paul87101
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Dionysusnu in post 139999 said:
paul87101 in post 139998 said:
Dionysusnu in post 139996 said:
paul87101 in post 139995 said:
jc92 in post 139987 said:
Theres two saves which should be produced. Lostlicence is produced when the sim looses contact with the server and can't see a licence, but there's also a sperate one if your PC sleeps which is wakeup.ssg

I cant say I've had any issues with the latter as my PC sleeps, wakes up and I can continue as normal OR load wakeup.ssg. if you're looking for lostlicence rather than wokeup in that situation, it might explain why it isn't loading correctly?
Thanks for your help, I have searched my entire PC but no Wokeup/Wakeup or LostLicence files have been saved anywhere. I have checked my Settings/File System/Privacy which is set to allow apps to access the file system.

They should be in the following folder: C:\Users\Public\Documents\SimSig\Simulations\<SimulationName>
Are there any .ssg files in that folder?
All the .ssg files that I have saved and the Snapshot autosaves are there but no Wokeup/Wakeup or LostLicence files.

Have you closed the dialog box saying the license expired? I think I heard somewhere that the file is only saved after you close the game.
I just click OK on dialog box, the sim quits but no lostlicence saved.


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Licence removed 14/06/2021 at 18:20 #140011
Albert
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You indicated this also happened with simulations that were locked to your computer, which is surprising. Could you upload a log file (Simsig Loader0.log or another number, whichever file is more recent, in C:\Users\Public\Documents\SimSig) next time the sim stops working?
AJP in games
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Licence removed 14/06/2021 at 18:22 #140012
GeoffM
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paul87101 in post 140010 said:
I just click OK on dialog box, the sim quits but no lostlicence saved.

Try locking the license to your machine. You are using dynamic licensing which requires a periodic internet connection to check the license is still valid.

SimSig Boss
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Licence removed 14/06/2021 at 18:30 #140014
paul87101
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GeoffM in post 140004 said:
paul87101 in post 139986 said:
Surely this couild be amended simply wait for the server to be contacted?
By the time that message comes up, SimSig has already tried several times over the course of some time to contact the server - and been unable to. Is your internet connection a bit wobbly? Is there something blocking outbound access, like a firewall or antivirus?
No I am using reliable fast broadband at home. Simsig is allowed through firewall on Public network so I have now added Private access also. I'll see if that helps, thanks.

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Licence removed 14/06/2021 at 18:39 #140015
paul87101
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GeoffM in post 140012 said:
paul87101 in post 140010 said:
I just click OK on dialog box, the sim quits but no lostlicence saved.

Try locking the license to your machine. You are using dynamic licensing which requires a periodic internet connection to check the license is still valid.
Thanks for your reply.
As I said in my original post, I have tried locking but it still happened regularly, every time my PC or laptop goes to sleep.
I'll try again, thanks.

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Licence removed 14/06/2021 at 18:43 #140018
jc92
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At the risk of patronising, whilst also checking some fundamental basics, can you attach a snip of a screenshot showing the licence locked to the machine? just to rule out no human error in locking it. the equivelant of checking you turned the power on when something won't work
"We don't stop camborne wednesdays"
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Licence removed 14/06/2021 at 19:25 #140024
Steamer
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jc92 in post 140018 said:
At the risk of patronising, whilst also checking some fundamental basics, can you attach a snip of a screenshot showing the licence locked to the machine? just to rule out no human error in locking it. the equivelant of checking you turned the power on when something won't work :)
And on a similar note, please confirm that you're running V5.15 of the Loader.

"Don't stress/ relax/ let life roll off your backs./ Except for death and paying taxes/ everything in life.../ is only for now." (Avenue Q)
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Licence removed 14/06/2021 at 21:37 #140030
Jan
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Albert in post 140011 said:
You indicated this also happened with simulations that were locked to your computer, which is surprising.

Even with the previous licencing system in the v4 series of the loader, Simsig would occasionally and erroneously claim that the licence had expired and subsequently terminate itself. This happened only very rarely, but it did happen.

Two million people attempt to use Birmingham's magnificent rail network every year, with just over a million of them managing to get further than Smethwick.
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Licence removed 15/06/2021 at 07:57 #140033
paul87101
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Thanks for all of the above. Yes I am using V5.15. I tried chaining Rugby S and Rugby C last night, one locked and one dynamic and yes the dynamic sim lost its licence whilst the other was still ok this morning. I have definetely had problems in the past with locked licences and I was trying the dynamic as a last resort but this has made things worse. My point is that instead of only being allowed to click OK and being unceremoniously kicked out, could we not be offered a Rescan Now or Retry button so we could check a licence has been locked or confirmed via the server after the PC wakes up and re-establishes an internet connection?
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Licence removed 15/06/2021 at 09:09 #140034
tynie123
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I noticed this after i changed my laptop. I will lock the licences to see if that helps. Will it lock Sims that are already underway?
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Licence removed 15/06/2021 at 09:15 #140035
Albert
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Hi Paul, the next time this happens to you, please post the most recent log file from C:\Users\Public\Documents\SimSig, and tell us whether the sim in question was locked to your PC at the time. Otherwise it's hard to say why this affects you more than others. (I've had this message only once or twice with an older loader version.)
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Last edited: 15/06/2021 at 09:15 by Albert
Reason: path fixed

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Licence removed 15/06/2021 at 18:14 #140045
tynie123
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tynie123 in post 140034 said:
I noticed this after i changed my laptop. I will lock the licences to see if that helps. Will it lock Sims that are already underway?
It worked.

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Licence removed 05/07/2021 at 12:30 #140350
paul87101
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Albert in post 140035 said:
Hi Paul, the next time this happens to you, please post the most recent log file from C:\Users\Public\Documents\SimSig, and tell us whether the sim in question was locked to your PC at the time. Otherwise it's hard to say why this affects you more than others. (I've had this message only once or twice with an older loader version.)
It's happened again. I was carrying on a New St sim offline on my laptop. After a few minutes "Simulation has expired" and I was kicked out. No Lostlicence or WokeUP save file, no log file in above location. New Street is locked to my laptop which has Loader V5.15. Luckily I was half expecting this so I had already saved the sim.

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