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Unable to connect to server

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Unable to connect to server 22/06/2021 at 06:37 #140108
bugsy
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From about mid-afternoon yesterday I was unable to connect to the SimSig server.
Everything is ok this morning but I was wondering if anybody else had this problem or whether it was just me.

Everything that you make will be useful - providing it's made of chocolate.
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Unable to connect to server 22/06/2021 at 06:42 #140109
northroad
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bugsy in post 140108 said:
From about mid-afternoon yesterday I was unable to connect to the SimSig server.
Everything is ok this morning but I was wondering if anybody else had this problem or whether it was just me.
Same here. I would call this the longest day debacle. What I am now left wondering is would I have been better off yesterday being in the position of having locked all of my owned sims to this machine. Would I have been able to play as clearly not having them locked and not being able to make contact with the server I was totally left floundering.

Never apologise son, it's a sign of weakness (John Wayne)
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Unable to connect to server 22/06/2021 at 06:42 #140110
Hap
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Everyone would have been unable to connect to server and/or access the site for the majority of yesterday. Nothing wrong on your part.

Craig

HAP
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Unable to connect to server 22/06/2021 at 06:47 #140111
sunocske
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They informed about an outage on SimSig facebook page.
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Unable to connect to server 22/06/2021 at 07:41 #140112
bugsy
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sunocske in post 140111 said:
They informed about an outage on SimSig facebook page.
But I don't do Facebook so wouldn't have seen anything about an outage.

Would it have been possible to put something on the Forum?

Everything that you make will be useful - providing it's made of chocolate.
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Unable to connect to server 22/06/2021 at 07:50 #140113
Hap
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bugsy in post 140112 said:
sunocske in post 140111 said:
They informed about an outage on SimSig facebook page.
But I don't do Facebook so wouldn't have seen anything about an outage.

Would it have been possible to put something on the Forum?
The website was also affected by this outage Bugsy, as mentioned in my above post.

HAP
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Unable to connect to server 22/06/2021 at 08:45 #140114
bugsy
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Hap in post 140113 said:
bugsy in post 140112 said:
sunocske in post 140111 said:
They informed about an outage on SimSig facebook page.
But I don't do Facebook so wouldn't have seen anything about an outage.

Would it have been possible to put something on the Forum?
The website was also affected by this outage Bugsy, as mentioned in my above post.
Ah. I see what you are saying. It was beyond SimSig's control.

I resorted to listening to several scientific podcasts on the BBC website as well as doing useful things like cleaning windows.

Everything that you make will be useful - providing it's made of chocolate.
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Unable to connect to server 22/06/2021 at 08:53 #140115
Meld
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For information

Network Issues outage
Mon 21 Jun 2021 1:45 p.m. BST - Tue 22 Jun 2021 12:56 a.m. BST (Resolved)
Affected services:
Network Dunsfold: We are investigating reports of Network Connectivity issues.
Update: 21 Jun 2021, 2:52 p.m.

We have identified a problem which is upstream of our Dunsfold Datacenter, that is currently affecting connectivity, we have raised this as a fault with our circuit providers, and are in communication with them.

Please note, this issue also affects our Phone Lines, we are working to restore access as soon as possible.

Update: 21 Jun 2021, 4:22 p.m.

We are still continuing to work with our provider to get this issue resolved as soon as possible.

Update: 21 Jun 2021, 5:22 p.m.

We are still continuing to work with our provider to get this issue resolved as soon as possible.

Update: 21 Jun 2021, 6:06 p.m.

Our provider has informed us that they have located a fault within the fibre infrastructure and a BT OpenReach team has been sent to take corrective action on the fault.

Update: 21 Jun 2021, 7:29 p.m.

The BT Openreach Team have run diagnostics and have located the faults upstream of our network. They are currently carrying out tests to determine the exact location and nature of the faults.

Update: 21 Jun 2021, 10:05 p.m.

The BT Openreach team have identified the fault with the fibre cable in the London area. Their major incident team are working to restore service as a priority.

Passed the age to be doing 'Spoon Feeding' !!!
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Unable to connect to server 22/06/2021 at 09:55 #140116
Soton_Speed
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Meld in post 140115 said:

Network Issues outage
Mon 21 Jun 2021 1:45 p.m. BST - Tue 22 Jun 2021 12:56 a.m. BST (Resolved)
Affected services:
Network Dunsfold: We are investigating reports of Network Connectivity issues.
Update: 21 Jun 2021, 2:52 p.m.

We have identified a problem which is upstream of our Dunsfold Datacenter, ....
CLARKSON!!!!

In Zone 6, no one can hear you scream...
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Unable to connect to server 22/06/2021 at 10:57 #140119
Steamer
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bugsy in post 140112 said:

But I don't do Facebook so wouldn't have seen anything about an outage.
Just for future reference (from someone who also doesn't do Facebook), you don't need to be a Facebook member to see the latest posts on SimSig's page: https://www.facebook.com/simsigofficial/

Always worth checking there if you can't get on the website.

"Don't stress/ relax/ let life roll off your backs./ Except for death and paying taxes/ everything in life.../ is only for now." (Avenue Q)
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Unable to connect to server 22/06/2021 at 11:10 #140121
bugsy
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Thanks for the tip. I shall do this in future
Everything that you make will be useful - providing it's made of chocolate.
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Unable to connect to server 22/06/2021 at 13:40 #140123
TUT
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northroad in post 140109 said:
bugsy in post 140108 said:
From about mid-afternoon yesterday I was unable to connect to the SimSig server.
Everything is ok this morning but I was wondering if anybody else had this problem or whether it was just me.
Same here. I would call this the longest day debacle. What I am now left wondering is would I have been better off yesterday being in the position of having locked all of my owned sims to this machine. Would I have been able to play as clearly not having them locked and not being able to make contact with the server I was totally left floundering.
I was able to play Portsmouth which is locked to my machine.

Hap in post 140113 said:
bugsy in post 140112 said:
sunocske in post 140111 said:
They informed about an outage on SimSig facebook page.
But I don't do Facebook so wouldn't have seen anything about an outage.

Would it have been possible to put something on the Forum?
The website was also affected by this outage Bugsy, as mentioned in my above post.
It might have been nice if some kind of explanation had been given once the site was back up though, rather than waiting for Bugsy to ask.

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Unable to connect to server 22/06/2021 at 13:55 #140124
northroad
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My question about locking sims to my laptop is still open though. Could someone confirm or deny that having sims locked to the individuals laptop would have allowed play to continue during the outage we got.
Never apologise son, it's a sign of weakness (John Wayne)
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Unable to connect to server 22/06/2021 at 13:59 #140125
TUT
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I'm sorry northroad, I was trying to say exactly that having a sim locked to my laptop did allow play to continue during the outage we got

?

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Unable to connect to server 22/06/2021 at 14:19 #140126
Dick
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northroad in post 140124 said:
My question about locking sims to my laptop is still open though. Could someone confirm or deny that having sims locked to the individuals laptop would have allowed play to continue during the outage we got.
Not difficult to verify for yourself. Just lock the licences and disconnect from the internet.

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Unable to connect to server 22/06/2021 at 14:35 #140128
Albert
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A few months ago we had an outage where locked sims were also unavailable, but given TUT was able to play a locked sim, that doesn't appear to have been the case this time. Also, loader 5.13 should have solved the problem that occurred with locked sims back in December.
AJP in games
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Unable to connect to server 22/06/2021 at 15:36 #140132
jc92
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northroad in post 140124 said:
My question about locking sims to my laptop is still open though. Could someone confirm or deny that having sims locked to the individuals laptop would have allowed play to continue during the outage we got.
Yes it will. Essentially the only reason to lock a licence is to play while disconnected from the server, albeit normally due to having no Internet, rather than an outage.

"We don't stop camborne wednesdays"
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Unable to connect to server 22/06/2021 at 16:35 #140138
headshot119
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TUT in post 140123 said:
northroad in post 140109 said:
bugsy in post 140108 said:
From about mid-afternoon yesterday I was unable to connect to the SimSig server.
Everything is ok this morning but I was wondering if anybody else had this problem or whether it was just me.
Same here. I would call this the longest day debacle. What I am now left wondering is would I have been better off yesterday being in the position of having locked all of my owned sims to this machine. Would I have been able to play as clearly not having them locked and not being able to make contact with the server I was totally left floundering.
I was able to play Portsmouth which is locked to my machine.

Hap in post 140113 said:
bugsy in post 140112 said:
sunocske in post 140111 said:
They informed about an outage on SimSig facebook page.
But I don't do Facebook so wouldn't have seen anything about an outage.

Would it have been possible to put something on the Forum?
The website was also affected by this outage Bugsy, as mentioned in my above post.
It might have been nice if some kind of explanation had been given once the site was back up though, rather than waiting for Bugsy to ask.
I've emboldened the relevant part of the quote I want to reply to, as I always manage to mess up trimming quotes while on my phone.

When I went to bed last night, we had no idea when things would be resumed, I've been in work all day today, and Geoff was fast asleep (He's in America) while service was restored. We'd arranged a posting last night to put up once things got back to normal. We really didn't expect it to go on for so long or we'd have got the posting in sooner.

You can read that post here.

Once again we can only apologise for this the outage, but it was outside of our control.

"Passengers for New Lane, should be seated in the rear coach of the train " - Opinions are my own and not those of my employer
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Unable to connect to server 22/06/2021 at 19:30 #140140
nnr
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How does one lock the Sims to the machine, please (Yes I know, I'm a bit thick)
N.

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Unable to connect to server 22/06/2021 at 19:53 #140141
TUT
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In the 'Start a new simulation' menu you have the list of sims.

Right click on one you wish to lock and the option's right there, second from the top.

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Unable to connect to server 22/06/2021 at 23:13 #140142
UKTrainMan
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nnr in post 140140 said:
How does one lock the Sims to the machine, please (Yes I know, I'm a bit thick)
N.
TUT in post 140141 said:
In the 'Start a new simulation' menu you have the list of sims.

Right click on one you wish to lock and the option's right there, second from the top.
It's an old screenshot now, but...


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Last edited: 22/06/2021 at 23:15 by UKTrainMan
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