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License Removed??

You are here: Home > Forum > Simulations > Timetables > West Hampstead > License Removed??

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License Removed?? 30/12/2022 at 16:44 #149802
bugsy
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1696 posts 		Just been enjoying the sim when suddenly this box (see screenshot) popped up and the sim promptly shut down.

I have subsequently re-started it from the last save, which fortunately was only a few minutes ago and everything appears to be running normally.

Very odd.

OS: Windows 10 Home 64bit
Loader: SimSig Loader version 5.24; Sim: Simulation West Hampstead; data version 1.16
License: Dynamic license in use
TT: West Hampstead May to September 1991 v3.0.0
TT filename: West Hampstead May to September 1991.WTT
TT merged: False
Sim upgrade: False
Loader upgrade: False
Save reloaded: True
NNORMAL active at start
NNORMAL choice 1
NHARD choice 2
NERA1990 active at start
NSIMERA active at start
NTORR active at start
NTORRON active at start

...
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Everything that you make will be useful - providing it's made of chocolate.
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License Removed?? 30/12/2022 at 16:48 #149804
Stephen Fulcher
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2027 posts 		Did you lose your connection to the internet?
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License Removed?? 30/12/2022 at 23:10 #149813
bugsy
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1696 posts 		Stephen Fulcher in post 149804 said:
Did you lose your connection to the internet?
I don't think so. But there' wass no way of telling really. As I said. I reconnected straight away and continued the sim from a previous save.
Everything that you make will be useful - providing it's made of chocolate.
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License Removed?? 31/12/2022 at 16:48 #149830
MrSuttonmann
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265 posts 		It might be nice to offer the user a chance to save their current session if this happens so progress isn't lost.
(Formerly known as manadude2)
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License Removed?? 31/12/2022 at 16:50 #149831
headshot119
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4869 posts 		That's exactly what the automatically created LostLicense.ssg is for
"Passengers for New Lane, should be seated in the rear coach of the train " - Opinions are my own and not those of my employer
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License Removed?? 31/12/2022 at 17:01 #149832
bugsy
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1696 posts 		headshot119 in post 149831 said:
That's exactly what the automatically created LostLicense.ssg is for :)
I don't recall seeing a save for this situation amongst my saves, but that could be because I was unaware that such a save would be produced and just didn't notice it.

Fortunately I only lost a few minutes as I automatically save every 10 minutes
Everything that you make will be useful - providing it's made of chocolate.
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License Removed?? 31/12/2022 at 17:04 #149833
Splodge
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702 posts 		This happened to me recently as well and I don't think the lost licence save was created (not really an issue with 10 minute snapshots). I think it was an internet blip that caused it as I'd only nipped downstairs to make a brew!
There's the right way, the wrong way and the railway.
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License Removed?? 31/12/2022 at 17:17 #149834
MrSuttonmann
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265 posts 		headshot119 in post 149831 said:
That's exactly what the automatically created LostLicense.ssg is for :)
That's great, but it's not advertised anywhere. SimSig doesn't tell you that it created a save file, and as far as I can see it's not in any manual pages.

Can the message be modified to that end?
(Formerly known as manadude2)
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License Removed?? 31/12/2022 at 17:32 #149835
headshot119
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4869 posts 		We can look at whether the pop up message can guide the user a little further.

Generally though I'd encourage people to run with 10 minutes snapshots turned on, like a couple of people in this thread already are, they guard against things we don't have any control over like power cuts, Windows deciding it's going to update even though you asked it not to, etc.
"Passengers for New Lane, should be seated in the rear coach of the train " - Opinions are my own and not those of my employer
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License Removed?? 31/12/2022 at 17:55 #149836
9pN1SEAp
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1102 posts 		It would be nice if there were a popup, or alert in the messages window, to warn that connection was lost and that there's a couple of minutes' grace before the sim will save and shut down?

Thanks
Jamie
Jamie S (JAMS)
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License Removed?? 23/01/2023 at 21:54 #150254
MrSuttonmann
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265 posts 		headshot119 in post 149831 said:
That's exactly what the automatically created LostLicense.ssg is for :)
Interestingly I've just had this happen to me on Sheffield. Thought about this thread but couldn't find a LostLicense.ssg save file... oh well, back 15 minutes I go.

Perhaps this is worthy of a Mantis ticket?


(I'm running on Wine inside Pop!_OS, but I'd expect the same behaviour)
(Formerly known as manadude2)
Last edited: 23/01/2023 at 21:56 by MrSuttonmann
Reason: None given
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License Removed?? 23/01/2023 at 22:01 #150255
headshot119
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4869 posts 		Mantis 37775, though as you're using an OS which isn't officially supported I can't guarantee we can reliably fix / test the issue.
"Passengers for New Lane, should be seated in the rear coach of the train " - Opinions are my own and not those of my employer
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License Removed?? 23/01/2023 at 22:07 #150256
MrSuttonmann
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265 posts 		Thanks. To be thorough, I shall attempt to replicate on my Windows PC tomorrow.
(Formerly known as manadude2)
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License Removed?? 28/01/2023 at 16:53 #150297
paul87101
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66 posts 		This has been happening to me for years and I have raised it on the forum with no satisfaction. It happens to me on 3 different PC desktops, 2 Windows laptop, 1 macbook running wine. if you allow any computer to sleep and then try and continue the sim after a few minutes you are kicked out without warning or any opportunity to save file or any automatic LostLicence save. There is no update to the SimSig Loader0.log file
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License Removed?? 29/01/2023 at 00:04 #150304
Stephen Fulcher
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2027 posts 		If you allow it to sleep then it will inevitably lose connection to the server and with it the dynamic licence.
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License Removed?? 29/01/2023 at 01:13 #150305
flabberdacks
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582 posts 		paul87101 in post 150297 said:
This has been happening to me for years and I have raised it on the forum with no satisfaction. It happens to me on 3 different PC desktops, 2 Windows laptop, 1 macbook running wine. if you allow any computer to sleep and then try and continue the sim after a few minutes you are kicked out without warning or any opportunity to save file or any automatic LostLicence save. There is no update to the SimSig Loader0.log file
For what it's worth, I put my PC to sleep with SimSig open all the time, and have never had this problem.

With that said, I do not doubt that yourself and some others are having trouble.
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License Removed?? 29/01/2023 at 02:15 #150306
Phil-jmw
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674 posts 		flabberdacks in post 150305 said:
For what it's worth, I put my PC to sleep with SimSig open all the time, and have never had this problem.
Presumably you have your licenses locked to your PC? Any of mine that are locked to my PC stay open when my PC goes to sleep, but as Stephen Fulcher says above, any of my sims with a dynamic license close when my PC goes to sleep.
Last edited: 29/01/2023 at 02:15 by Phil-jmw
Reason: None given
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License Removed?? 29/01/2023 at 06:16 #150308
flabberdacks
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582 posts 		I have some locked but most dynamic
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License Removed?? 29/01/2023 at 19:27 #150311
Jan
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890 posts 		Mine are all dynamic and I haven't experienced any problems lately, either – though I wonder whether tester/developer access also makes a difference here and maybe masks some issues?

If your user account has the corresponding access level and you launch a sim in developer mode, the loader doesn't check out an individual sim license (even when one is available) and instead relies on the generic all-sims access given by your user account, which would imply that when waking up after a longer sleep, the loader wouldn't have to renegotiate the dynamic license with the server, either.
Two million people attempt to use Birmingham's magnificent rail network every year, with just over a million of them managing to get further than Smethwick.
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License Removed?? 30/01/2023 at 06:07 #150316
flabberdacks
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582 posts 		That would certainly answer the question in my case
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License Removed?? 30/01/2023 at 15:44 #150322
MrSuttonmann
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265 posts 		headshot119 in post 150255 said:
Mantis 37775, though as you're using an OS which isn't officially supported I can't guarantee we can reliably fix / test the issue.
Replicated on my Windows machine.

Started up Sheffield, requested an unlock from my licences, and a few minutes later the sim notified that the licence had been removed. No LostLicence.ssg file generated.
(Formerly known as manadude2)
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License Removed?? 30/01/2023 at 16:21 #150324
Stephen Fulcher
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2027 posts 		By requested an unlock, do you mean the licence was locked to the machine and you requested it unlocked from the website?
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License Removed?? 30/01/2023 at 17:11 #150325
Steamer
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3924 posts 		After sleeping, SimSig should also create a save called 'woke up' (or similar), can those who are having problems confirm if that save is present?
"Don't stress/ relax/ let life roll off your backs./ Except for death and paying taxes/ everything in life.../ is only for now." (Avenue Q)
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License Removed?? 30/01/2023 at 18:47 #150326
GeoffM
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6287 posts 		MrSuttonmann in post 150322 said:
headshot119 in post 150255 said:
Mantis 37775, though as you're using an OS which isn't officially supported I can't guarantee we can reliably fix / test the issue.
Replicated on my Windows machine.

Started up Sheffield, requested an unlock from my licences, and a few minutes later the sim notified that the licence had been removed. No LostLicence.ssg file generated.
It is not "a few minutes". Do you get a popup message? If so, what does it say, and how long does it *actually* take to appear?
SimSig Boss
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License Removed?? 30/01/2023 at 20:20 #150328
MrSuttonmann
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265 posts 		GeoffM in post 150326 said:

It is not "a few minutes". Do you get a popup message? If so, what does it say, and how long does it *actually* take to appear?
It was a few minutes. I started the sim at 00:00, went the the "My Licenses" page, clicked "Request unlock" and waited. I think it paused at around 6 or 7 minutes in but I didn't take note of the exact time.

I did get a popup message, yes. It said "Licence has been removed from this machine" or to that effect. I clicked OK, the sim closed, and no save file was generated.

If you really don't believe me @GeoffM I'm quite happy to screen record the process.

Geoff, as a fellow software developer I'm trying to help you improve your software, but your comments leave me with a feeling of hostility or contempt. Please do correct me if I'm wrong but I do feel like a hindrance to you sometimes with the way you respond to some of my posts - this being one of them.
(Formerly known as manadude2)
Last edited: 30/01/2023 at 20:33 by MrSuttonmann
Reason: None given
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