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| Hawarden Airport emergency alarm not clearing 01/04/2023 at 00:11 #150994 | |
UKTrainMan
1803 posts |
I've received the Hawarden Airport emergency alarm test as scheduled at 9:30am, but as I've ended up loading from the 0930 Snapshot and due to the fact that the alarm test and associated phone call happens at exactly the same time as the Snapshot, the alarm state hasn't cleared automatically because of the missing phone call after load so therefore I cannot knowingly allow any trains to pass any of Signals CR203, CR206, and potentially also SCR208 in consideration of any long trains (e.g.: freight) possibly stopped over Beeches Farm UWC on the Up Main whilst stopped at SCR206. I've recreated and tested this in both eras (2006, and 2018) and I get exactly the same situation every time as I've experienced in my actual run through up until this point of the bundled 2019 TT of course running in the 2018 era. Due to the limits in the amount of attachments per post and the number of saves involved, I've attached two appropriately named zip files for each era with each containing 2 appropriately renamed manual saves shortly before and 5 minutes after the alarm test as well as the aforementioned 0930 Snapshots (also appropriately renamed) from my recreations for each era as well. Might I suggest that the alarm test is slightly rescheduled to just after 9:30am to avoid this situation potentially occurring in future? Loader v5.25 - Simulation v1.3 - Both eras Post has attachments. Log in to view them. Any views and / or opinions expressed by myself are from me personally and do not represent those of any company I either work for or am a consultant for. Log in to reply |
| Hawarden Airport emergency alarm not clearing 07/05/2023 at 22:47 #151710 | |
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UKTrainMan
1803 posts |
It is incredibly disappointing to note that what is now over a month after having posted this, I am still waiting for an 'official' response. I probably wouldn't mind so much if this related to a donationware simulation, but as this relates to a charged for simulation it is surely not unreasonable to expect proper customer support to paying customers within a reasonable timeframe. This lack of an 'official' response so far is also disappointing when I have used the 'official route' for this matter (as opposed to, for example, posting this on one of the unofficial communication servers (i.e.: TS, or 'Disco'')), and furthermore I have provided plenty of relevant information including multiple saves, and of course mentioned version numbers. I have now spent more time waiting for an 'official' response to this than I have being able to play this recently purchased simulation, given my current save - not included, but 4 of the 6 saves I have already provided are an exact recreation of where that is currently at - is on hold due to this issue with the Hawarden Airport emergency alarm being stuck on received. You might say that as the alarm isn't interlocked with the signalling I could just ignore it, but as this is a simulation of the real thing and I do try to run things as realistically as I possibly can I am therefore following what I understand to be the same procedure as would be followed 'in reality' if the alarm is ever received for real. And no I cannot just go back to a save from before 09:30, as I erroneously hadn't re-enabled snapshots when I had started playing this simulation as I had turned them off for matters related to other bugs with other simulations. For the avoidance of any potential confusion, I am now directly attaching all three of the relevant recreated saves from the 2018 era to give a very clear picture of the issue I am having. It would be appreciated if I could finally receive an 'official' response within at most only a few days. Thank you. Post has attachments. Log in to view them. Any views and / or opinions expressed by myself are from me personally and do not represent those of any company I either work for or am a consultant for. Log in to reply |
| Hawarden Airport emergency alarm not clearing 07/05/2023 at 22:55 #151711 | |
Hap
986 posts |
Thanks for your post, the team will look into this. Apologies for the delay in response. Update: Can you provide you loader version details please via screenshot of your hamburger - help - about. How to report an issue: www.SimSig.co.uk/Wiki/Show?page=usertrack:reportanissue Last edited: 07/05/2023 at 23:15 by Hap Reason: None given Log in to reply |
| Hawarden Airport emergency alarm not clearing 07/05/2023 at 23:30 #151713 | |
headshot119
4869 posts |
I apologise I thought I'd replied to the thread when I raised the Mantis report for the issue. However you'll be pleased to know the issue was fixed, and the update including the fix was released on the 17th of April 2023. The EMAL will reset automatically if you load a save where you haven't answered the in progress call, this will cover all times the alarm can go off, and any snapshot configuration timing people may have. "Passengers for New Lane, should be seated in the rear coach of the train " - Opinions are my own and not those of my employer Log in to reply |
| Hawarden Airport emergency alarm not clearing 07/05/2023 at 23:40 #151714 | |
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Hap
986 posts |
Mantis 38473 for reference. The version history also shows that the issue has been resolved. How to report an issue: www.SimSig.co.uk/Wiki/Show?page=usertrack:reportanissue Last edited: 07/05/2023 at 23:40 by Hap Reason: None given Log in to reply |