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| Licence Antics 03/07/2013 at 00:07 #46280 | |
DaveHarries
1266 posts |
Hi all, Wondering if anyone out there can suggest a way of knocking off an issue I have with my Marylebone licence. I purchased, and had been issued, the licence for the Marylebone sim. Despite this the sim stil keeps me in Demo version for a few minutes. Following the advice from Geoff I have tried reinstalling the sim as well as deallocating - then reallocating - the licence on my PC. In addition the first licence expired and I was issued another one but the same issue is still happening where I get told I don't have the right licence and am confined to demo mode. I have no ideas where to go from here and Geoff says he is out of ideas as well. Has anyone else had fun of this sort? If so how did you clear it up? Dave Log in to reply |
| Licence Antics 03/07/2013 at 00:16 #46283 | |
Noisynoel
989 posts |
Strangely enough I had a similar experience last night whilst testing a n other sim. I had to unallox the licence and also delete the sim and get a new version. That appeared to have solved it.
Noisynoel Log in to reply |
| Licence Antics 03/07/2013 at 07:26 #46288 | |
BarryM
2158 posts |
Dave, what version of Windows are you running?
Barry, Sydney, New South Wales, Australia Log in to reply |
| Licence Antics 03/07/2013 at 15:54 #46350 | |
postal
5190 posts |
I've got the same problem as Dave (compounded by the fact that some sims I am testing in .sim format which have previously worked OK are now reporting that I don't have a valid licence). I have tried uninstalling and reinstalling system files, re-booting, uninstalling and reinstalling sims, installing the system files in bespoke and default locations and still cannot get things to work beyond demonstration mode. The licence manager resolutely shows that the licences are allocated when I try and run the sim(s) on the respective machines. I am running XP SP3, but have also tried installing on a netbook running W7 basic and that has the same problem. The only common factors are that both machines are running Microsoft Security Essentials, Comodo firewall and connect to the internet through an unlocked BT Business Hub (2-Wire 2701). To try and work out the next line of attack, does the sim verify the licence through the Internet or by reading something from the licence manager on the hard drive? “In life, there is always someone out there, who won’t like you, for whatever reason, don’t let the insecurities in their lives affect yours.” – Rashida Rowe Log in to reply |
| Licence Antics 03/07/2013 at 15:56 #46351 | |
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Noisynoel
989 posts |
Try getting the Dev to take the license off of you and re-issue it (Shutting down the manager in the process)
Noisynoel Log in to reply |
| Licence Antics 03/07/2013 at 15:56 #46352 | |
GeoffM
6281 posts |
Only the License Manager talks to the website.
SimSig Boss Log in to reply |
| Licence Antics 03/07/2013 at 19:03 #46369 | |
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DaveHarries
1266 posts |
" said:Strangely enough I had a similar experience last night whilst testing a n other sim. I had to unallox the licence and also delete the sim and get a new version. That appeared to have solved it. Just done that but with no success. " said: Try getting the Dev to take the license off of you and re-issue it (Shutting down the manager in the process) I was having constant PMs with GeoffM over this last night. He did try issuing me a new licence when I didn't have the LM open but to no avail. " said: Dave, what version of Windows are you running? MS Windows XP Professtional 2002, SP3. Dave Last edited: 03/07/2013 at 19:07 by DaveHarries Log in to reply |
| Licence Antics 03/07/2013 at 21:50 #46379 | |
Peter Bennet
5357 posts |
A bit of trial and error with John trying to resolve the license not being picked up by the Sim issue. So far I've managed to replicate the problem by deleting a file called common.cfg. Is should be in a folder :User/public/public documents/SimSig and running License manager places the file there (on Win7 - other paths may differ but there should be a similar location) However if the "SimSig" folder is missing the file is not created, further tests indicate that it must be retained there and not moved. Try that and see if it resolves the problem and report back. Peter I identify as half man half biscuit - crumbs! Last edited: 03/07/2013 at 21:51 by Peter Bennet Log in to reply |
| Licence Antics 03/07/2013 at 22:55 #46382 | |
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postal
5190 posts |
Thanks to the work from Peter and Geoff, I think we've got to the root cause. I had previously deleted the SimSig folder from the Shared Documents folder on my XP system which removed the common.cfg file. I've recovered the folder from the Recycle Bin and everything is now working as expected. I'm not sure if Dave H has the same problem but the answer seems to be to create a SimSig folder in the Public or Shared Documents folder then let the Licence Manager do its work. Edit: Further to earlier posting, the W7 netbook is also now working after I created an empty SimSig folder in Public Documents then opened the Licence Manager. Hope this helps anyone else having problems. “In life, there is always someone out there, who won’t like you, for whatever reason, don’t let the insecurities in their lives affect yours.” – Rashida Rowe Last edited: 03/07/2013 at 23:16 by postal Log in to reply The following users said thank you: GeoffM, DaveHarries |
| Licence Antics 04/07/2013 at 09:42 #46400 | |
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DaveHarries
1266 posts |
Peter & Postal, Thanks for your help on this. I have gone into "My Computer" on my Windows XP system but have no folders anywhere called "Shared Documents" or "Public Documents". Not sure where they went but I am certain I didn't delete them. So it seems I am missing something vital. Question now is how to get round that. Dave Last edited: 04/07/2013 at 09:43 by DaveHarries Log in to reply |
| Licence Antics 04/07/2013 at 10:26 #46406 | |
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rodney30
158 posts |
I use windows XP and i found the shared documents in C:\Documents and Settings\All Users\Documents. hope this helps. dave Log in to reply The following user said thank you: DaveHarries |
| Licence Antics 04/07/2013 at 10:49 #46408 | |
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postal
5190 posts |
Dave Did a quick search for "xp shared documents folder missing" and a number of results came up. There could be a variety of causes, but the most likely seems to be that the desktop.ini file in the \All Users\Shared Documents or \All Users\Documents folder is missing or corrupt. There are a number of links from the search explaining how to re-create or edit the desktop.ini file within that folder. I haven't included any links here as you will probably need to find the solution best tailored to your own system. “In life, there is always someone out there, who won’t like you, for whatever reason, don’t let the insecurities in their lives affect yours.” – Rashida Rowe Last edited: 04/07/2013 at 10:49 by postal Log in to reply The following user said thank you: DaveHarries |
| Licence Antics 04/07/2013 at 11:44 #46412 | |
moonraker
353 posts |
Scratching my head a little here. Purchased a licence from the shop for Marylebone. Ran the loader and pointed to the right folders and the sim runs but alas the licence manager doesn't show Marylebone in the list  . I have the config file in the SimSig folder in Users\Public Documents but it won't show in licence manager. Confused.comI keep getting Demo mode and maybe runs for about a minute at most then ping - demo mode has expired Or am I missing something ?? Do I have to wait for an e-mail with the licence attached ? Last edited: 04/07/2013 at 12:08 by moonraker Log in to reply |
| Licence Antics 04/07/2013 at 12:21 #46416 | |
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postal
5190 posts |
Have you had an e-mail confirming licence? Paypal and the Shop have not been talking to each other properly (as per the discussion in this thread). You may need to contact Geoff to sort things out.
“In life, there is always someone out there, who won’t like you, for whatever reason, don’t let the insecurities in their lives affect yours.” – Rashida Rowe Last edited: 04/07/2013 at 13:01 by postal Log in to reply |
| Licence Antics 04/07/2013 at 12:27 #46419 | |
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moonraker
353 posts |
Aha. Only had payment confirmation from paypal so maybe need to contact Geoff then. Thanks
Log in to reply |
| Licence Antics 04/07/2013 at 13:45 #46426 | |
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David Russon
50 posts |
Peter / Postal, Just updated the system files in anticipation of using the new loader files and the following may or may not be unrelated . My licence(s) for the 4 Scottish Sims I purchased on 17.1.13 seems to have gone haywire . Each sim exe box says the licence for each sim has expired and the licence box for user name and password are empty. To compound the problem I cannot trace my username or password that I have been using for these sims. can you advise what the procedure is for reinstating the licences/username/password. As an aside I have a SimSig folder on my C drive in my User\Public\Public Documents folder but the SimSig folder does not contain the ini file which has been remarked on - all my folder contains is 3 log text files and a simplifier file and this folder has not been altered by myself Many thanks DavidR Log in to reply |
| Licence Antics 04/07/2013 at 14:44 #46436 | |
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Peter Bennet
5357 posts |
Run license manager I think should fix it updates the licenses and install the .cfg file. Peter I identify as half man half biscuit - crumbs! Last edited: 04/07/2013 at 14:45 by Peter Bennet Log in to reply |
| Licence Antics 04/07/2013 at 15:27 #46438 | |
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David Russon
50 posts |
Peter, Negative - running the Licence manager just brings up a box for username and password requesting me to log in which I cannot do as the boxes are blank and for some reason I have no record of my username and password for the 4 sims purchased.There is also no cfg file produced in the SimSig public documents folder. DavidR Log in to reply |
| Licence Antics 04/07/2013 at 15:32 #46439 | |
andyb0607
260 posts |
Should be the same username/password that you use for this forum
Log in to reply |
| Licence Antics 04/07/2013 at 15:35 #46441 | |
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AndyG
1834 posts |
I think the Licence manager user name/password should be your usual SimSig forum login. If needed, ask (mods/me) for your password to be reset.
I can only help one person a day. Today's not your day. Tomorrow doesn't look too good either. Log in to reply |
| Licence Antics 04/07/2013 at 15:40 #46442 | |
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postal
5190 posts |
" said:Peter,The .cfg file will be produced once you have managed to log in to the Licence Manager. “In life, there is always someone out there, who won’t like you, for whatever reason, don’t let the insecurities in their lives affect yours.” – Rashida Rowe Log in to reply |
| Licence Antics 04/07/2013 at 15:41 #46443 | |
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David Russon
50 posts |
Peter , Andy G Thank you - using my forum username & password was the answer!!. Now all that is left is for the new loader to be compatible with the SimSig folder being on a drive other than C. DavidR Log in to reply |
| Licence Antics 04/07/2013 at 20:14 #46465 | |
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DaveHarries
1266 posts |
" said:A bit of trial and error with John trying to resolve the license not being picked up by the Sim issue. So far I've managed to replicate the problem by deleting a file called common.cfg. Peter, Ran search for common.cfg and the search turned up nothing. " said: I use windows XP and i found the shared documents in C:\Documents and Settings\All Users\Documents. Funny thing is that if I try and access the Documents folder you mention, I get a message saying access is denied. Beginning to wonder if a bug has come from somewhere... " said: Dave Thanks for this: have downloaded a hotfix from Microsoft's website. Dave Log in to reply |
| Licence Antics 04/07/2013 at 23:53 #46481 | |
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DaveHarries
1266 posts |
Did the process described in the Hotfix for revising permissions to the "Shared Documents" file and created a SimSig folder in it. REstarted, ran the Licence Manager and......... IT WORKS! I no longer get the licence problem! Thanks all for your help: look forward to my first MP session on Marylebone. Dave Log in to reply |