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| Licence Manager Problem 26/08/2013 at 08:08 #48853 | |
lazlo52
69 posts |
I purchased Marylebone yesterday and since then have been trying to log in to the Licence Manager to update it. I keep getting the message 'Unable to log in to server' I have downloaded and re-installed the system files and the Licence Manager. I can log in to Simsig as you can see but the Licence Manager cannot. I have checked the Wiki and followed the instruction meticulously but the Licence Manager can still not log in to the server. I do not have any problems with the new launcher which runs ok and starts the new sims as it should. Yes, my sign-on and password are both correct. I know there have been recent problems with the issue of licences but this should not prevent me logging into the Licence Manager. Last edited: 26/08/2013 at 08:10 by lazlo52 Log in to reply |
| Licence Manager Problem 26/08/2013 at 15:15 #48861 | |
GeoffM
6287 posts |
I know you said the sign-on and password are correct but please could you try changing the password (on this site) to something very simple, then try the same password on the License Manager? [Edit] Oh, and is an error code reported when you try to log in? SimSig Boss Last edited: 26/08/2013 at 15:40 by GeoffM Log in to reply |
| Licence Manager Problem 26/08/2013 at 15:39 #48865 | |
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AndyG
1835 posts |
Do you get this window appearing, in particular the password blanks as circles and not '######'? http://www.SimSig.co.uk/dokuwiki/lib/exe/fetch.php?media=usertrack:licmanlogin.png I can only help one person a day. Today's not your day. Tomorrow doesn't look too good either. Log in to reply |
| Licence Manager Problem 26/08/2013 at 15:55 #48867 | |
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lazlo52
69 posts |
I got the circles with the shortcut but on re-downloading the the Licence Manager I get the hash marks. I have changed my password as suggested but still cannot connect to the server. I have also tried the link 'forgot password' and it takes me to the Simsig site. I don't get an error code only a message that it cannot connect to the server. I have tried logging in with both the desktop shortcut and the application on my C drive at the default install location. As you can see, I can log in to the Simsig site and forum without difficulty. Log in to reply |
| Licence Manager Problem 26/08/2013 at 16:09 #48868 | |
Peter Bennet
5362 posts |
I take it you have typed in your username and password to the manager and not assumed it's auto-populated correctly? Peter I identify as half man half biscuit - crumbs! Log in to reply |
| Licence Manager Problem 26/08/2013 at 16:28 #48869 | |
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GeoffM
6287 posts |
" said:I got the circles with the shortcut but on re-downloading the the Licence Manager I get the hash marks.While that doesn't explain the log in difficulties, you do appear to have two different versions of the License Manager which will cause problems. Probably you have two versions installed in two different places. Please try to locate the version with hash symbols and delete it - better would be uninstalling SimSig completely and starting again, but I'm not sure this alone would cure having two different versions. Please remember to reboot after un-installation and after re-installation to ensure Windows is in a stable state. " said: I have changed my password as suggested but still cannot connect to the server. I have also tried the link 'forgot password' and it takes me to the Simsig site."Forgot password" does indeed take you to this site - by design. The License Manager and SimSig website use the same storage for the usernames and passwords. The fact you only get "cannot connect to server" suggests it's more fundamental than a password issue though. It can't even get to the server, let alone actually try to log in. Please try the uninstallation/reinstallation and see where that gets us. SimSig Boss Log in to reply |
| Licence Manager Problem 26/08/2013 at 16:29 #48870 | |
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lazlo52
69 posts |
Typed both in to be sure. I have also uninstalled both system files and licence manager, rebooted, re-installed the system files, rebooted. Now currently awaiting the Licence Manager to connect. Log in to reply |
| Licence Manager Problem 26/08/2013 at 16:41 #48872 | |
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GeoffM
6287 posts |
Could you PM me your IP address please? You can click on "User"->"What's my IP" to find this information. I can then check the raw access logs.
SimSig Boss Log in to reply |
| Licence Manager Problem 26/08/2013 at 17:00 #48873 | |
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lazlo52
69 posts |
IP address PM'd as requested. Will now try an uninstall and a re-installation.
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| Licence Manager Problem 26/08/2013 at 17:39 #48874 | |
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lazlo52
69 posts |
Completely uninstalled, scanned computer to ensure all remnants deleted, then re-installed. Licence Manager will still not connect. Getting to the point now of conceding defeat. Log in to reply |
| Licence Manager Problem 26/08/2013 at 17:47 #48876 | |
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GeoffM
6287 posts |
PM received. I can see normal browsing requests from that IP in the logs. However, there is only one attempt to get anything to do with the License Manager - and that's the "lost password" link which redirects to the website lost password page. Nothing at all from the SimSig License Manager application (but there are from other users). Your IP isn't blacklisted otherwise you wouldn't be able to post here either. What version of Windows are you running, and what firewalls and anti-virus programs do you have? Could be one of these blocking outgoing connection attempts. SimSig Boss Log in to reply |
| Licence Manager Problem 27/08/2013 at 17:47 #48905 | |
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lazlo52
69 posts |
I am using Windows 8 but was not a problem before. I use AVG antivirus and Advanced System Care, both I have checked and are not blocking the Licence Manager. My firewalls are switched off. I have now uninstalled the system files, Loader and Licence Manager, and have now gone through my registry to clear out all references to the Licence Manager. I will attempt a re-install. Log in to reply |
| Licence Manager Problem 27/08/2013 at 18:48 #48910 | |
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lazlo52
69 posts |
I have re-installed the system files, I have activated the firewall and given the License Manager permissions to access the internet. Still does not work. I will have to accept the fact that I can no longer use Simsig. Please retain the payment for Marylebone as a donation, you have done excellent work over the years. Log in to reply |
| Licence Manager Problem 27/08/2013 at 22:53 #48919 | |
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GeoffM
6287 posts |
" said:I am using Windows 8 but was not a problem before. I use AVG antivirus and Advanced System Care, both I have checked and are not blocking the Licence Manager. My firewalls are switched off.I've not heard of Advanced System Care, though 150m downloads would suggest it's not obscure. I'm sure plenty here have W8 and AVG and don't have problems so we can rule those out. Can any forum readers suggest anything else? " said: Please retain the payment for Marylebone as a donation, you have done excellent work over the years.Thank you but we'll firstly try to get to the bottom of this, and if all else fails then it would only be right to return the money. SimSig Boss Log in to reply |
| Licence Manager Problem 27/08/2013 at 22:55 #48920 | |
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Lardybiker
771 posts |
You do have the latest version of the files I presume?
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| Licence Manager Problem 28/08/2013 at 10:21 #48924 | |
alvinhochun
249 posts |
Just suggesting: Can it be something related to HTTP Proxy? DNS resolution? HTTP cache?
_ _ _ _，_ _ _ _！ (censored by the Hong Kong national security law) Log in to reply |
| Licence Manager Problem 28/08/2013 at 19:25 #48957 | |
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lazlo52
69 posts |
I have downloaded the latest files multiple times. And I am lost with respect to alvin's post. Last edited: 28/08/2013 at 19:26 by lazlo52 Log in to reply |
| Licence Manager Problem 29/08/2013 at 02:36 #48967 | |
flymo
135 posts |
I too have Windows 8 running AVG free antivirus but I have no issues accessing the License Manager V3.248 or the Loader or anything like that. If there are any settings I can check to help you along please let me know. I don't (to my knowledge) use the Advance System Care you mentioned though if that makes any difference. My laptop is an HP.
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| Licence Manager Problem 29/08/2013 at 02:58 #48968 | |
BarryM
2158 posts |
Reading about Advance System Care, I tend to believe that it is causing your problem. It blocks anything and everthing unless you change the settings. Do you need it considering you are using Windows 8? Barry Barry, Sydney, New South Wales, Australia Log in to reply |
| Licence Manager Problem 29/08/2013 at 04:42 #48969 | |
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flymo
135 posts |
Not having the Advance System Care myself I don't know if this is available but is it possible to temporarily disable the Advance System Care for a few minutes to try to see if it changes anything? If you have already tried this then apologies.
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| Licence Manager Problem 29/08/2013 at 05:27 #48972 | |
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Hawk777
386 posts |
I agree with alvinhochun’s suggestion: while it’s not the only thing that would explain this behaviour, an HTTP proxy would explain it perfectly: if your Web browser is using a proxy to connect, then you’d have no trouble visiting the website, but if the license manager didn’t use the same proxy, you might not be able to connect from within it—assuming the license manager uses HTTP, which I don’t know off-hand.
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| Licence Manager Problem 02/10/2013 at 09:32 #49716 | |
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lazlo52
69 posts |
Just an update, I am in the process of puutting together a new computer, just waiting for the hard drive to arrive. Hopefully next week I should be up and running again. Log in to reply |
| Licence Manager Problem 05/10/2013 at 16:42 #49815 | |
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lazlo52
69 posts |
I have downloaded the licence manager onto the new computer and I now have Marylebone which is working well. Fault must be somehow on my laptop which I will now give to my son. I have also requested that my other licences be transferred to the new computer. Thanks to all those that gave advice and help. Log in to reply |
