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READ ME FIRST! Reporting bugs/issues

You are here: Home > Forum > General > General questions, comments, and issues > READ ME FIRST! Reporting bugs/issues

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READ ME FIRST! Reporting bugs/issues 24/07/2014 at 14:05 #63085
welshdragon
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315 posts 		As there seems to be a lot of bug reporting at the moment: It'd be great if you could include in your report:


  1. Have you installed the System files?

  2. Have you purchased a license (if applicable)? Have you allocated said license to said machine?

  3. What Version of the Loader you're using? (look in the bottom left hand corner of the initial Loader Menu)

  4. What version of the Sim are you using? (Look in the "Description of selected Simulation" box, It'll say "Version:")

  5. Have you checked for updates? (Click on the "Check For Updates" button in the Loader)

  6. What version of the timetable are you using? (pretty self explanatory, it could be in the file name, or in the description)

  7. Please attach a save/screenshot or both. Don't use generic locations (such as "on the Up"), be more specific (say things like "on the Up Fast between Stevenage and Welwyn")

  8. Steps to reproduce the issue


This helps us greatly when it comes to filing bugs on our internal bug board, and helps speed up fixes to sims if the issue is severe

If you are posting about installation issues common with Anti-Virus software, please state which version of the software you are using, and if you have tried making an exception for the SimSig Loader / Application EXE

If you are posting about issues with a firewall (with regards multiplayer hosting), Have you tried port forwarding?

Please also post issues in the relevant sub-forum, This part of the forum is for non-specifir Simulation issues.
Last edited: 24/07/2014 at 19:06 by welshdragon
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The following users said thank you: KymriskaDraken, officer dibble, guidomcc
READ ME FIRST! Reporting bugs/issues 24/07/2014 at 18:08 #63091
Jan
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892 posts 		" said:

3. What Version of the Loader you're using? (look in the bottom left hand corner of the initial Loader Menu)
Also: Have you checked for updates to make sure you're running the most recent release of both the loader and the respective simulation?
Two million people attempt to use Birmingham's magnificent rail network every year, with just over a million of them managing to get further than Smethwick.
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READ ME FIRST! Reporting bugs/issues 24/07/2014 at 18:29 #63092
Danny252
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1461 posts 		" said:
" said:

3. What Version of the Loader you're using? (look in the bottom left hand corner of the initial Loader Menu)
Also: Have you checked for updates to make sure you're running the most recent release of both the loader and the respective simulation?
...which may require updating twice, once for the loader (which then restarts) and again for the Sim.
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READ ME FIRST! Reporting bugs/issues 24/07/2014 at 18:53 #63094
welshdragon
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315 posts 		" said:
" said:

3. What Version of the Loader you're using? (look in the bottom left hand corner of the initial Loader Menu)
Also: Have you checked for updates to make sure you're running the most recent release of both the loader and the respective simulation?
Added as a 4
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READ ME FIRST! Reporting bugs/issues 02/08/2014 at 03:17 #63413
tynie123
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234 posts 		Just bought a new machine . How long before license transfers over for use?
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READ ME FIRST! Reporting bugs/issues 02/08/2014 at 03:34 #63415
GeoffM
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6288 posts
Online 		" said:
Just bought a new machine . How long before license transfers over for use?
33 minutes, roughly
SimSig Boss
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READ ME FIRST! Reporting bugs/issues 02/08/2014 at 03:55 #63416
Hawk777
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386 posts 		If you still have access to the old machine, as I understand it should be instant—just start the license manager on the old machine, deallocate the licenses, and then start it on the new machine and allocate them. If you had to request a license release because you couldn’t deallocate from the old machine, I believe a human has to look at that so it will take longer.
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READ ME FIRST! Reporting bugs/issues 25/06/2015 at 18:29 #73694
tambman
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8 posts 		Leamington Spa: Downloaded syatem file, bought Licence Manager, downloaded v1.1 of sim. Everything works (clock, signalkes, etc, but no timetable(s).
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READ ME FIRST! Reporting bugs/issues 25/06/2015 at 19:21 #73696
headshot119
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4869 posts 		" said:
Leamington Spa: Downloaded syatem file, bought Licence Manager, downloaded v1.1 of sim. Everything works (clock, signalkes, etc, but no timetable(s).
From the shoutbox it looks like you've sorted your issue. Let me know if you're still having a problem.
"Passengers for New Lane, should be seated in the rear coach of the train " - Opinions are my own and not those of my employer
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READ ME FIRST! Reporting bugs/issues 25/06/2015 at 20:42 #73698
tambman
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8 posts 		Thanks, problems sorted. Now enjoying the experience.
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READ ME FIRST! Reporting bugs/issues 16/02/2016 at 09:12 #80704
tynie123
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234 posts 		I have lost all my automatic signals from my sims they are ticked in options any help appreciated.
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READ ME FIRST! Reporting bugs/issues 16/02/2016 at 09:14 #80705
tynie123
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234 posts 		Sorted
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READ ME FIRST! Reporting bugs/issues 16/02/2016 at 09:16 #80706
JamesN
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1578 posts 		" said:
Sorted
That was quick. Do you mind sharing what the issue was in the end and how you sorted it?
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READ ME FIRST! Reporting bugs/issues 16/02/2016 at 10:00 #80707
Sacro
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1171 posts
Online 		" said:
" said:
Sorted
That was quick. Do you mind sharing what the issue was in the end and how you sorted it?
Panel signals mode?
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READ ME FIRST! Reporting bugs/issues 16/02/2016 at 14:58 #80709
tynie123
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234 posts 		" said:
" said:
" said:
Sorted
That was quick. Do you mind sharing what the issue was in the end and how you sorted it?
Panel signals mode?
Not sure what I hit bat I run all the Scottish sims bar Motherwell. They were all the same. I would have thought that everyone could be tweeked to suit your sim.
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READ ME FIRST! Reporting bugs/issues 16/02/2016 at 18:41 #80711
Steamer
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3927 posts 		" said:

Not sure what I hit bat I run all the Scottish sims bar Motherwell. They were all the same. I would have thought that everyone could be tweeked to suit your sim.
All options in F3 (excluding simulation speed) are saved across every simulation. It means that you don't have to spend 15 minutes setting up all the options when you install a new simulation.
"Don't stress/ relax/ let life roll off your backs./ Except for death and paying taxes/ everything in life.../ is only for now." (Avenue Q)
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