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TfL gate error codes

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TfL gate error codes 21/12/2015 at 09:27 #79035
Peter Bennet
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5360 posts
Anyone know what barrier error code 47 is, it's listed as unused on all the references I can find on-line. I and a colleague with GTR smartcards get it every day at one specific Gate (#52) at Westminster tube. Have contacted TfL but they did not seem to understand the point I was making, referring me back to GTR.

Peter

I identify as half man half biscuit - crumbs!
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TfL gate error codes 21/12/2015 at 09:58 #79037
Sacro
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Do an FOI request for "UTS gate codes", all the ones so far show 47 as being spare.
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TfL gate error codes 21/12/2015 at 13:03 #79040
headshot119
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4869 posts
" said:
Anyone know what barrier error code 47 is, it's listed as unused on all the references I can find on-line. I and a colleague with GTR smartcards get it every day at one specific Gate (#52) at Westminster tube. Have contacted TfL but they did not seem to understand the point I was making, referring me back to GTR.

Peter
From what I can find its one of the spare codes that was used for "Contactless Smartcards - None Oyster" but it doesn't actually show what each code was used for.

As Ben says a new FOI request will probably reveal all.

"Passengers for New Lane, should be seated in the rear coach of the train " - Opinions are my own and not those of my employer
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TfL gate error codes 21/12/2015 at 15:17 #79043
Peter Bennet
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5360 posts
Thanks, I'm trying to report a fault rather than FOI - but I'll go back to them. I may even call over a staff member to see.

Peter

I identify as half man half biscuit - crumbs!
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TfL gate error codes 21/12/2015 at 17:10 #79054
KymriskaDraken
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963 posts
It means "Oh look, it's that bloke that keeps sending in FOI requests - don't let himn in!"



Kev

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TfL gate error codes 21/12/2015 at 17:12 #79055
GW43125
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495 posts
" said:
Anyone know what barrier error code 47 is, it's listed as unused on all the references I can find on-line. I and a colleague with GTR smartcards get it every day at one specific Gate (#52) at Westminster tube. Have contacted TfL but they did not seem to understand the point I was making, referring me back to GTR.
According to an app I have, on the tube code 47 is an "ITSO validation error" which I assume means there's an issue validating the smartcard so could just be an issue with the gate itself.

Hope this helps.

Last edited: 21/12/2015 at 17:12 by GW43125
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TfL gate error codes 22/12/2015 at 08:45 #79081
metcontrol
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217 posts
" said:
Thanks, I'm trying to report a fault rather than FOI - but I'll go back to them. I may even call over a staff member to see.

Peter
I would suggest that. Our staff are familiar with most of the codes, and if not they can usually call someone who knows. Our gates have been known to show codes not strictly related to the real problem. The gate may indeed be suffering some sort of issue or not been set correctly for this type of pass. One of the barriers for platforms 9,10,11 at Kings Cross (the farthest right) seems to enjoy invalidating my season ticket so then it doesn't work anywhere. I thought it was a one-off but I've since had it happen twice more.

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TfL gate error codes 22/12/2015 at 10:56 #79089
Peter Bennet
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5360 posts
Thanks, GW43125's post makes sense and I've emailed back to try and clarify the point.

I'll see what happens after Christmas.

Peter

I identify as half man half biscuit - crumbs!
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TfL gate error codes 28/12/2015 at 14:18 #79282
UKTrainMan
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FWIW, there are two Android apps of relevance to this thread subject.

"London Tube - Oyster Errors"

&

"Ticket Gate Error Translator"

Both very very similar in terms of actual design/usage (user experience), so optional as to which you install; although I'd say that it wouldn't hurt to install both as they are a very small size (under 440kbs in total), plus whether or not a specific code has a reason/explanation provided in either app relies on the developer updating the app to include any new ones as or when they're introduced/used.

Any views and / or opinions expressed by myself are from me personally and do not represent those of any company I either work for or am a consultant for.
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TfL gate error codes 06/01/2016 at 18:24 #79630
Peter Bennet
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5360 posts
TFL have said they have forwarded my original query to station supervisor. Asked to see a supervisor on 31/12 - he was not aware and was not sure what he would do even if he were. I demonstrated the problem and was advised just to use another gate. That's not really the issue though!

Now having a problem with code 70 (appears to be another "unused" code) at gate 54.
Anyone with the app able to tell me what that might be?

Thanks

Peter

I identify as half man half biscuit - crumbs!
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TfL gate error codes 06/01/2016 at 19:37 #79631
GW43125
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495 posts
" said:
TFL have said they have forwarded my original query to station supervisor. Asked to see a supervisor on 31/12 - he was not aware and was not sure what he would do even if he were. I demonstrated the problem and was advised just to use another gate. That's not really the issue though!

Now having a problem with code 70 (appears to be another "unused" code) at gate 54.
Anyone with the app able to tell me what that might be?

Thanks

Peter
An app I have states that it is "Unspecified card". I don't really understand it either.

Hope this helps.

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TfL gate error codes 06/01/2016 at 21:23 #79639
Stephen Fulcher
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2025 posts
Is it worth getting a new card?
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TfL gate error codes 06/01/2016 at 21:55 #79643
Peter Bennet
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5360 posts
It's not just my card - one of my colleagues has exactly the same card for the same journey (BIW + Z1-6) and it returns the same error (not tested on this latest error yet). It works fine on all the other gates and stations.

Peter

I identify as half man half biscuit - crumbs!
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TfL gate error codes 07/01/2016 at 08:01 #79650
sorabain
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72 posts
maybe this particular gate goes to Narnia or something, must try to get through it
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