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"SimSig has stopped working"

You are here: Home > Forum > General > General questions, comments, and issues > "SimSig has stopped working"

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"SimSig has stopped working" 25/05/2016 at 21:42 #82664
stighetl
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97 posts
It's the sixth time this has happened in a very short time period. It happened five time on Bristol, so I thought it was it was something wrong with that simulator. I just bought York, but it happened here as well. What's wrong, and how do I fix it?

I don't really want to reinstall it. I'm afraid I will have to download everything again.

- Stig
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"SimSig has stopped working" 25/05/2016 at 21:49 #82665
Sacro
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1171 posts
What're the specifications of your machine?
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"SimSig has stopped working" 25/05/2016 at 22:14 #82667
stighetl
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97 posts
I don't know exactly what you need, so here is everything I could find:

Windows 10 Home 64-bit
Intel Core i7 4790K @ 4.00GHz
16,0GB Dual-Channel DDR3 @ 799MHZ
ASUSTeK MAXIMUS VII RANGER
nVidia GeForce GTX 970

- Stig
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"SimSig has stopped working" 25/05/2016 at 22:45 #82668
DaveHarries
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1273 posts
A few people I know have had numerous issues with Windows 10: I will be stearing well clear of it.

Dave

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"SimSig has stopped working" 25/05/2016 at 23:07 #82669
Sacro
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1171 posts
" said:
I don't know exactly what you need, so here is everything I could find:

Windows 10 Home 64-bit
Intel Core i7 4790K @ 4.00GHz
16,0GB Dual-Channel DDR3 @ 799MHZ
ASUSTeK MAXIMUS VII RANGER
nVidia GeForce GTX 970
Pretty similar specs to mine, not had anything like this myself,

Does it happen regularly, such as during autosaves? Or when first loading?

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"SimSig has stopped working" 25/05/2016 at 23:10 #82670
GeoffM
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6292 posts
Hard to say really - I can't remember SimSig locking up for a long time - I'm not claiming it's bug free, just that we handle exceptions better than before. Bristol is old so perhaps that is a factor. But if it happened on York, then that's a concern. It's not been unknown for 3rd party applications or device drivers to interfere though - for example, what is your anti virus software? Are your Windows drivers up to date?
SimSig Boss
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"SimSig has stopped working" 26/05/2016 at 00:33 #82671
headshot119
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4869 posts
" said:
A few people I know have had numerous issues with Windows 10: I will be stearing well clear of it.

Dave


Hardly relevant or constructive, I use Windows 10 for example and have had no issue at all with SimSig, or in fact anything else for that mattter.

"Passengers for New Lane, should be seated in the rear coach of the train " - Opinions are my own and not those of my employer
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"SimSig has stopped working" 26/05/2016 at 09:40 #82675
Steamer
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3929 posts
" said:
It's the sixth time this has happened in a very short time period. It happened five time on Bristol, so I thought it was it was something wrong with that simulator. I just bought York, but it happened here as well. What's wrong, and how do I fix it?

I don't really want to reinstall it. I'm afraid I will have to download everything again.

Can you explain how it's "stopped working"? Can you talk us through what happens from when you click to start the Loader? For example, does it crash when you start a simulation? Can you start a simulation, but it crashes soon after? Can you start the Loader at all? Also, are any error messages displayed?

The more detail you can provide, the quicker someone will be able to work out what's gone wrong.

"Don't stress/ relax/ let life roll off your backs./ Except for death and paying taxes/ everything in life.../ is only for now." (Avenue Q)
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"SimSig has stopped working" 26/05/2016 at 12:29 #82678
stighetl
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97 posts
" said:
What is your anti virus software? Are your Windows drivers up to date?
Thanks for answering. I'm using Avast, and I'm pretty sure my drivers are up to date, which I will check when I get home.


" said:

Can you explain how it's "stopped working"? Can you talk us through what happens from when you click to start the Loader? For example, does it crash when you start a simulation? Can you start a simulation, but it crashes soon after? Can you start the Loader at all? Also, are any error messages displayed?

The more detail you can provide, the quicker someone will be able to work out what's gone wrong.
Sorry! I should have provided that information right away. I'm not on that computer right now, and I don't have SimSig installed on this one.

I'm able to start the loader, and the simulation. I can play anywhere from 5 minutes to an hour or two before it crashes. On York I managed to play around 10 minutes before it crashed.

- Stig
Last edited: 26/05/2016 at 12:29 by stighetl
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"SimSig has stopped working" 26/05/2016 at 13:19 #82679
Jan
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892 posts
Do the errors appear in the Windows event viewer? Normally, they should appear under Windows Logs -> Application - to trim the list down, filter for "Errors" with an Event ID of 1000.

If you could copy the data which is then appearing on the General pane, that might help Geoff and/or Clive in tracking down the error.

Two million people attempt to use Birmingham's magnificent rail network every year, with just over a million of them managing to get further than Smethwick.
Last edited: 26/05/2016 at 13:20 by Jan
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"SimSig has stopped working" 26/05/2016 at 14:01 #82680
stighetl
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97 posts
Happened again. This time I managed to play for 32 minutes:

Thanks Jan. I took a look, and this is what I could find:



and:


It's in Norwegian. Hope it's understandable.

- Stig
Last edited: 26/05/2016 at 14:12 by stighetl
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"SimSig has stopped working" 29/05/2016 at 01:46 #82713
stighetl
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97 posts
Happened again right now. I hope you manage to find the error soon
- Stig
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"SimSig has stopped working" 29/05/2016 at 03:35 #82716
GeoffM
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6292 posts
" said:
Happened again right now. I hope you manage to find the error soon :)
I've tried all the addresses in your post and none are valid for SimSigLoader as far as I can tell. As you're the only one that is seeming to have this problem, I'm afraid that I suspect it's a 3rd party influence. Do you have another computer you can try things on?

As a point of reference, I (somewhat rapidly admittedly (thanks ARS)) ran through York no less than 5 times in the week before releasing it, some 135 simulation hours and 40+ real time hours without this happening.

SimSig Boss
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"SimSig has stopped working" 29/05/2016 at 17:04 #82729
Danny252
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1461 posts
RE addresses, I recall a case where Clive stated some addresses were invalid using his chosen debugging program, but they were valid (and the cause of the problem) when using different debug programs.

(OllyDBG would have been the one I looked with)

Edit: However, looking at the quoted addresses again now I'm off my phone, they are indeed very different from any addresses I've ever seen for Simsig - sorry for that! The error does seem to implicate a non-Simsig file (USER32.dll), but that seems to cover all sorts of Windows API-related issues (display, mouse...).

Last edited: 29/05/2016 at 18:51 by Danny252
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