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License Manager Log in issues + System File downloading

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License Manager Log in issues + System File downloading 20/03/2017 at 02:41 #93891
geswedey
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my own router

glyn

Last edited: 20/03/2017 at 02:41 by geswedey
Reason: added content

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License Manager Log in issues + System File downloading 20/03/2017 at 07:34 #93900
Peter Bennet
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4098 posts
Just tested and if you have the wrong password or username it tells you that rather than there being an inability to connect to the server. So it does seem as though there is a communications problem between your computer and the server.

Just thinking of things to try if only to eliminate them:
Have you tried from a different computer and/or access point?
Have you tried hard wired to the modem rather than wi-fi?

Peter

Who fact checks the fact checkers?
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License Manager Log in issues + System File downloading 20/03/2017 at 08:52 #93901
Jan
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Also, do you have any separate anti virus/firewall/internet protection/... software installed that could possibly be interfering with the network connection?
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License Manager Log in issues + System File downloading 20/03/2017 at 12:16 #93910
John 23
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Yes, thank you.
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License Manager Log in issues + System File downloading 20/03/2017 at 16:28 #93918
geswedey
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still no further forward

glyn

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License Manager Log in issues + System File downloading 20/03/2017 at 16:45 #93920
headshot119
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geswedey in post 93918 said:
still no further forward

glyn
Okay have you answered Peter Bennets questions above?

"Platform 7 your Penarth service. Platform 6 your Treherbert!"
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License Manager Log in issues + System File downloading 20/03/2017 at 17:32 #93924
geswedey
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can't try another computer at the moment but have tried everything else

glyn

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License Manager Log in issues + System File downloading 20/03/2017 at 18:03 #93925
GeoffM
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geswedey in post 93924 said:
can't try another computer at the moment but have tried everything else

glyn
Please answer Jan's questions too - it's hard to tell as you're not really helping us to help you, but I vaguely suspect a firewall/antivirus issue.

SimSig Boss. Website issues: Check here first: https://www.simsig.co.uk/Wiki/Show?page=newwebsite
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License Manager Log in issues + System File downloading 20/03/2017 at 18:22 #93926
geswedey
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mcafee and windows firewalls installed both of which i have changed to let simsig through and have had installed for a very long time

I have not experienced any issues before and have installed all previous loader sims and allocated them using the license manager sucessfully.

Glyn

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License Manager Log in issues + System File downloading 20/03/2017 at 19:36 #93927
Peter Bennet
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I've sent you a PM with a test username and password - try them in license manager.

Peter

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License Manager Log in issues + System File downloading 21/03/2017 at 06:53 #93936
Peter Bennet
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PM back: Glyn said
"still getting failed to connect to server"
Which would tend to confirm the problem is his end I think.
----------------------
Glyn,
I guess the 4 tests to do if possible are (and you may have tried some of these already).
Connect your computer to your ISP (done- problems)
Connect your computer to a different internet connection (at a Library for instance)

And then the same tests for a different computer if possible.
That might tie it down to whether it's your computer or access point.

Peter

Who fact checks the fact checkers?
Last edited: 21/03/2017 at 06:57 by Peter Bennet
Reason: delete ref to smartphone

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License Manager Log in issues + System File downloading 21/03/2017 at 11:54 #93945
geswedey
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I Do get the RED new message on the loader when there are new files to upload but when I attempt to upload them I get file not found on server messages, I didn't have any problems with down loading the previous new sims issued prior to the January system update.

Glyn

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License Manager Log in issues + System File downloading 21/03/2017 at 15:35 #93952
GeoffM
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geswedey in post 93945 said:
I Do get the RED new message on the loader when there are new files to upload but when I attempt to upload them I get file not found on server messages, I didn't have any problems with down loading the previous new sims issued prior to the January system update.

Glyn
Can you PM me your IP address https://www.simsig.co.uk/Manage/WhatsMyIP and the time that you click "check for updates" please. That way I can at least try to find whether your PC is connecting at all.

SimSig Boss. Website issues: Check here first: https://www.simsig.co.uk/Wiki/Show?page=newwebsite
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License Manager Log in issues + System File downloading 21/03/2017 at 16:49 #93954
GeoffM
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GeoffM in post 93952 said:
geswedey in post 93945 said:
I Do get the RED new message on the loader when there are new files to upload but when I attempt to upload them I get file not found on server messages, I didn't have any problems with down loading the previous new sims issued prior to the January system update.

Glyn
Can you PM me your IP address https://www.simsig.co.uk/Manage/WhatsMyIP and the time that you click "check for updates" please. That way I can at least try to find whether your PC is connecting at all.
PM received, thanks. Log files are 20-40Mb per day so it's hard finding something that's not there. One thing that I did notice though was that you (probably unwittingly) use search.myway.com which is considered malware. This *might* be affecting connectivity but I'm not sure. In any case it's probably best to get rid of it:
https://malwaretips.com/blogs/search-myway-com-removal/

If you've followed those instructions, rebooted, and tried to download again without success then I'll take another look.

SimSig Boss. Website issues: Check here first: https://www.simsig.co.uk/Wiki/Show?page=newwebsite
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License Manager Log in issues + System File downloading 22/03/2017 at 10:59 #93986
geswedey
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Geoff, Peter and everyone else who has replied to my initial post.

Removed the Malware on my home pc but still have the same issues, can't login into the licence manager and when loading files still getting file not found on server.

I am down in Devon now until Monday and I have successfully loaded all the Cardiff sims and allocated them to the PC there.

thanks to all for the advice and help just need to sort out my PC at home now.

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License Manager Log in issues + System File downloading 22/03/2017 at 18:21 #93998
Peter Bennet
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So just to be clear, are you saying that you have no problems in Devon with accessing anything? The problem is just at home.

Peter

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License Manager Log in issues + System File downloading 22/03/2017 at 18:27 #93999
geswedey
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yes

Glyn

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License Manager Log in issues + System File downloading 22/03/2017 at 18:28 #94001
Stephen Fulcher
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Has to be a problem with your own connection then.
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License Manager Log in issues + System File downloading Yesterday at 19:47 #94129
Steamer
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2228 posts
Do you have Internet Explorer as your default browser? If so, could this be the answer to your problem?
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License Manager Log in issues + System File downloading Today at 06:17 #94142
geswedey
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no mozilla firefox and i have also tried Chrome.

Glyn

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License Manager Log in issues + System File downloading Today at 11:09 #94146
BarryM
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geswedey in post 94142 said:
no mozilla firefox and i have also tried Chrome.

Glyn
Try Disabling or shutting down Mozilla Firefox and see if it fixes your problem.

Barry

Barry, Sydney, Australia
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License Manager Log in issues + System File downloading Today at 11:33 #94148
headshot119
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geswedey in post 94142 said:
no mozilla firefox and i have also tried Chrome.

Glyn
I would check your internet explorer / edge settings anyway.

"Platform 7 your Penarth service. Platform 6 your Treherbert!"
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