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| Hard disk failure - licence unlock assistance if possible please 22/01/2018 at 04:05 #105312 | |
whatlep
376 posts |
Is an admin able to expedite an unlock please? My HDD has failed completely. Data is backed up, but my SimSig licence records are essentially toast. I know there's an unlock request procedure in the licence manager, but I'm not sure my wife can cope with me being grumpy for up to 28 days.... Any advice/ assistance VERY gratefully received. Whatlep (Peter Whatley) Log in to reply |
| Hard disk failure - licence unlock assistance if possible please 22/01/2018 at 06:51 #105313 | |
Peter Bennet
5360 posts |
I doubt it'll take 28 minutes never mind 28 days to expedite an unlock request. It'd certainly take longer (possibly than 28 days) if we were minded to wade through the licenses to find yours. Peter I identify as half man half biscuit - crumbs! Log in to reply |
| Hard disk failure - licence unlock assistance if possible please 22/01/2018 at 08:34 #105314 | |
headshot119
4869 posts |
All unlock requests need to come through the license manager if you've lost access to the machine which has the licenses allocated to it. We usually action them within a few hours.
"Passengers for New Lane, should be seated in the rear coach of the train " - Opinions are my own and not those of my employer Log in to reply |
| Hard disk failure - licence unlock assistance if possible please 22/01/2018 at 09:41 #105315 | |
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whatlep
376 posts |
headshot119 in post 105314 said:All unlock requests need to come through the license manager if you've lost access to the machine which has the licenses allocated to it. We usually action them within a few hours.Unlock requests sent. Thank you for responding quickly. Log in to reply |
| Hard disk failure - licence unlock assistance if possible please 22/01/2018 at 17:48 #105344 | |
GeoffM
6282 posts |
whatlep in post 105315 said:[quote=headshot119;post=105314]All unlock requests need to come through the license manager if you've lost access to the machine which has the licenses allocated to it. We usually action them within a few hours.We have a notification at the top of the screen (near the mail / cart icons) that tells us when a license unlock has been requested. Given that there are a few moderators who log in a few times a day, it is unlikely to be more than a day or two before somebody checks. The 28 days is just to cover our rear ends. SimSig Boss Log in to reply The following user said thank you: whatlep |
| Hard disk failure - licence unlock assistance if possible please 23/01/2018 at 00:48 #105365 | |
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whatlep
376 posts |
GeoffM in post 105344 said:whatlep in post 105315 said:Thank you Geoff. I can confirm that my unlock request was actioned very quickly indeed. That was much appreciated on a day I've spent reinstalling software and data onto a new PC. My daily automatic data backup routine has proven its worth many times over.[quote=headshot119;post=105314]All unlock requests need to come through the license manager if you've lost access to the machine which has the licenses allocated to it. We usually action them within a few hours.We have a notification at the top of the screen (near the mail / cart icons) that tells us when a license unlock has been requested. Given that there are a few moderators who log in a few times a day, it is unlikely to be more than a day or two before somebody checks. The 28 days is just to cover our rear ends. Log in to reply |
| Hard disk failure - licence unlock assistance if possible please 23/01/2018 at 09:25 #105370 | |
postal
5190 posts 
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whatlep in post 105365 said:My daily automatic data backup routine has proven its worth many times over.You only need one catastrophic event to become paranoid about backing up! My event was in 1982. “In life, there is always someone out there, who won’t like you, for whatever reason, don’t let the insecurities in their lives affect yours.” – Rashida Rowe Log in to reply |