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Licenses lost..

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Licenses lost.. 06/11/2019 at 20:41 #121526
VInce
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415 posts
About a week ago, I cloned my existing hard disk (containing Simsig) with Acronis and migrated it to a larger SSD.

I see now that all my licenses are shown on "another machine".

I had always understood that licences were issued on a machine basis and if I changed out a hard drive then nothing would be affected.

I have asked for (another) license unlock but can someone please explain how it does work?

Vince

Last edited: 06/11/2019 at 20:47 by VInce
Reason: None given

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Licenses lost.. 06/11/2019 at 22:22 #121527
flymo
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130 posts
I know that your computer name has something to do with it as when I changed my computer name to allow me access to various things on my work server I also had to ask for an unlock.
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The following user said thank you: VInce
Licenses lost.. 07/11/2019 at 07:46 #121529
GeoffM
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4643 posts
It's based on a few things. Minor changes shouldn't affect it - but what might appear to be a minor change in control panel sometimes looks to SimSig like a bigger change so it says "hmm, not sure here"
SimSig Boss
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Licenses lost.. 08/11/2019 at 15:30 #121545
headshot119
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3323 posts
Some common things that can cause this (And other products licensing) to think it's a new machine.

- Internal component changes (Hard Drive, CPU, Motherboard etc)
- Changing the computers name
- Joining a domain, or leaving one
- Messing about with certain registry keys

"CHECK Do you stop at Capenhurst?" - Opinions are my own and not those of my employer
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The following user said thank you: VInce