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Peterborough meet, 28/03/20

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Peterborough meet, 28/03/20 23/03/2020 at 08:44 #123974
Edgemaster
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The DfT have now confirmed that advance ticket refunds are now available and free of admin charge.

https://www.gov.uk/government/news/government-ensures-ticket-refunds-and-protects-services-for-passengers-with-rail-emergency-measures

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The following users said thank you: postal, y10g9, SamTDS, ajax103
Peterborough meet, 28/03/20 23/03/2020 at 17:27 #123976
ajax103
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Edgemaster in post 123974 said:
The DfT have now confirmed that advance ticket refunds are now available and free of admin charge.

https://www.gov.uk/government/news/government-ensures-ticket-refunds-and-protects-services-for-passengers-with-rail-emergency-measures
Went to one of my two local ticket offices and one staff member didn't know anything about it but luckily the other staff member was more on the ball so now got all my tickets refunded without any fuss.

Although one thing puzzles me, they didn't ask for my payment card but just my Initials, Surname, First line of address and Post Code to process the refund - I've never known that before?

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Peterborough meet, 28/03/20 23/03/2020 at 18:28 #123979
y10g9
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ajax103 in post 123976 said:
Edgemaster in post 123974 said:
The DfT have now confirmed that advance ticket refunds are now available and free of admin charge.

https://www.gov.uk/government/news/government-ensures-ticket-refunds-and-protects-services-for-passengers-with-rail-emergency-measures
Went to one of my two local ticket offices and one staff member didn't know anything about it but luckily the other staff member was more on the ball so now got all my tickets refunded without any fuss.

Although one thing puzzles me, they didn't ask for my payment card but just my Initials, Surname, First line of address and Post Code to process the refund - I've never known that before?
It will all depend on how you purchased the tickets in the first place and what details are attached to them. I've had before at other places refunds carried out without the original payment method being available.

For anyone who has tickets with GWR, their refund form, including for advanced tickets, is located here

Last edited: 23/03/2020 at 18:51 by y10g9
Reason: None given

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