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Loader V5 - Resolved issues

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Loader V5 Released! 25/06/2020 at 19:03 #127873
Ray
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The loader does not seem to be able to recognise my user name and password. All my licences are ignored. What is wrong here ?
Last edited: 25/06/2020 at 19:53 by GeoffM
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Loader V5 Released! 25/06/2020 at 19:04 #127874
geswedey
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All my licenses are allocated to this machine and since the loader update some of them Port Talbot for example either I haven't bought which I have or is allocated to another machine which it isn't, help please,

Glyn

Last edited: 25/06/2020 at 19:53 by GeoffM
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Loader V5 Released! 25/06/2020 at 19:04 #127875
GeoffM
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Ray in post 127873 said:
The loader does not seem to be able to recognise my user name and password. All my licences are ignored. What is wrong here ?
You can do a password reset on this website if you've forgotten your password.

SimSig Boss
Last edited: 25/06/2020 at 19:53 by GeoffM
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Loader V5 Released! 25/06/2020 at 19:07 #127877
GeoffM
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geswedey in post 127874 said:
All my licenses are allocated to this machine and since the loader update some of them Port Talbot for example either I haven't bought which I have or is allocated to another machine which it isn't, help please,

Glyn
Not quite sure what you're saying but we have just identified a potential issue which we're addressing right now with the upgrade process.

SimSig Boss
Last edited: 25/06/2020 at 19:53 by GeoffM
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Loader V5 Released! 25/06/2020 at 19:12 #127881
geswedey
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I knew that my original post did not look to clear after I posted it I have all the sims and they are all allocated to this machine, I tried to open Port Talbot and it stated that either I didn't own the sim or have an allocated licence to this machine, I have just tested Cowlairs and the same happened. looks like I can't access any of my paid for Sims
Last edited: 25/06/2020 at 19:53 by GeoffM
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Loader V5 Released! 25/06/2020 at 19:16 #127882
swiftaw
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Likewise, it says I'm logged in, but it says I don't own a license for some of the sims that I know I have purchased.
Last edited: 25/06/2020 at 19:53 by GeoffM
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Loader V5 Released! 25/06/2020 at 19:17 #127883
Ray
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Remove
Last edited: 25/06/2020 at 20:06 by Ray
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Loader V5 Released! 25/06/2020 at 19:17 #127884
ExDistrictDriver
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Just to confirm the same with thing with me: none of my owned simulations are showing as being owned!
Last edited: 25/06/2020 at 19:53 by GeoffM
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Loader V5 Released! 25/06/2020 at 19:18 #127886
headshot119
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Chaps just bear with us a few more minutes, we're quickly working to sort it out
"As the last track dropped, and the route became free, came the cry BROMLEY " - Opinions are my own and not those of my employer
Last edited: 25/06/2020 at 19:53 by GeoffM
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Loader V5 Released! 25/06/2020 at 19:20 #127887
geswedey
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Thanks
Last edited: 25/06/2020 at 19:53 by GeoffM
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Loader V5 Released! 25/06/2020 at 19:23 #127889
Chromatix
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What always trips me up on this site is that the passwords I normally use are not accepted by this site's password "quality" rules. Every time I go to the reset password screen, I am *then* reminded of what the rules are, and I immediately remember what alternative password I devised to fit them.
Last edited: 25/06/2020 at 19:53 by GeoffM
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Loader V5 Released! 25/06/2020 at 19:24 #127890
headshot119
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Ray in post 127873 said:
The loader does not seem to be able to recognise my user name and password. All my licences are ignored. What is wrong here ?
If you log out of the website, when you try to login there's a "Forgot your password?" link which will let you reset it via email.

"As the last track dropped, and the route became free, came the cry BROMLEY " - Opinions are my own and not those of my employer
Last edited: 25/06/2020 at 19:53 by GeoffM
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Loader V5 Released! 25/06/2020 at 19:25 #127893
Chromatix
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Uh-oh. Just got what I assume was the v5.2 update, but Windows now complains it's "not a valid Win32 application".
Last edited: 25/06/2020 at 19:57 by GeoffM
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Loader V5 Released! 25/06/2020 at 19:27 #127895
swiftaw
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headshot119 in post 127888 said:
Right then, if you open up your loader and press "Check for updates", you should get loader 5.2 when it starts up again it will offer you the upgrade wizard :)

(Would be good if you could let us know if it works)

For those who are reading this from now, you'll get loader 5.2 straight from 4.15.1 and the upgrade wizard should run straight away.
Nope, upgraded to V5.2 and still showing my paid sims as 'yellow'. Also, even after doing all the updates the Check for Updates button shows new updates and when I click on it it seems to download all the same updates again.

Last edited: 25/06/2020 at 19:57 by GeoffM
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Loader V5 Released! 25/06/2020 at 19:27 #127896
ExDistrictDriver
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Got v5.2 but still not showing my owned simulations... Sorry!
Last edited: 25/06/2020 at 19:57 by GeoffM
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Loader V5 Released! 25/06/2020 at 19:29 #127898
headshot119
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swiftaw in post 127895 said:
headshot119 in post 127888 said:
Right then, if you open up your loader and press "Check for updates", you should get loader 5.2 when it starts up again it will offer you the upgrade wizard :)

(Would be good if you could let us know if it works)

For those who are reading this from now, you'll get loader 5.2 straight from 4.15.1 and the upgrade wizard should run straight away.
Nope, upgraded to V5.2 and still showing my paid sims as 'yellow'. Also, even after doing all the updates the Check for Updates button shows new updates and when I click on it it seems to download all the same updates again.
When you open Loader V5.2 where you offered a wizard to transition your licenses to the new format? If you weren't can you try opening the loader again and see if you are offered it? If that doesn't work are you running V5.2 on the machine the old licenses where allocated to?

"As the last track dropped, and the route became free, came the cry BROMLEY " - Opinions are my own and not those of my employer
Last edited: 25/06/2020 at 19:57 by GeoffM
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Loader V5 Released! 25/06/2020 at 19:31 #127900
headshot119
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For reference the wizard looks like this


"As the last track dropped, and the route became free, came the cry BROMLEY " - Opinions are my own and not those of my employer
Last edited: 25/06/2020 at 19:57 by GeoffM
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Loader V5 Released! 25/06/2020 at 19:32 #127901
Nutter
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Hi

I'm Loading in v5.2 but my licences still are not recognised

Every time I load the loader it says updates are available and stops at a cardiff central timetable with no confirmation the process is complete. (As I was typing this message I had to press delete obsolete files for the process to finish)

I've also logged into the licence manager which confirms all my licences are allocated to the machine I am on, and it says it is synchronising the licences (licence manager is V4.6.9).

When I reopen the loader, and only after opening the licence manager, it goes through the wizard again.

I'm not sure what is supposed to be happening and which isn't hence giving you everything I can

Last edited: 25/06/2020 at 19:57 by GeoffM
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Loader V5 Released! 25/06/2020 at 19:32 #127902
ExDistrictDriver
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headshot119 in post 127898 said:
[quote=swiftaw;post=127895][quote=headshot119;post=127888]

When you open Loader V5.2 where you offered a wizard to transition your licenses to the new format? If you weren't can you try opening the loader again and see if you are offered it? If that doesn't work are you running V5.2 on the machine the old licenses where allocated to?
It did say it was upgrading the licences but then it happened in a flash so not sure if anything actually happened! Still not working though :-(

Last edited: 25/06/2020 at 19:57 by GeoffM
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Loader V5 Released! 25/06/2020 at 19:34 #127905
Splodge
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I've got 5.2 (since the 19:23 update) but still none of my licences?
There's the right way, the wrong way and the railway.
Last edited: 25/06/2020 at 19:49 by GeoffM
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Loader V5 Released! 25/06/2020 at 19:35 #127906
swiftaw
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headshot119 in post 127898 said:
swiftaw in post 127895 said:
headshot119 in post 127888 said:
Right then, if you open up your loader and press "Check for updates", you should get loader 5.2 when it starts up again it will offer you the upgrade wizard :)

(Would be good if you could let us know if it works)

For those who are reading this from now, you'll get loader 5.2 straight from 4.15.1 and the upgrade wizard should run straight away.
Nope, upgraded to V5.2 and still showing my paid sims as 'yellow'. Also, even after doing all the updates the Check for Updates button shows new updates and when I click on it it seems to download all the same updates again.
When you open Loader V5.2 where you offered a wizard to transition your licenses to the new format? If you weren't can you try opening the loader again and see if you are offered it? If that doesn't work are you running V5.2 on the machine the old licenses where allocated to?
Yes, the wizard did appear. Yes, all the old licenses were on this machine.

Last edited: 25/06/2020 at 19:57 by GeoffM
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Loader V5 Released! 25/06/2020 at 19:35 #127907
ExDistrictDriver
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Nutter in post 127901 said:
Hi

I'm Loading in v5.2 but my licences still are not recognised

Every time I load the loader it says updates are available and stops at a cardiff central timetable with no confirmation the process is complete. (As I was typing this message I had to press delete obsolete files for the process to finish)

I've also logged into the licence manager which confirms all my licences are allocated to the machine I am on, and it says it is synchronising the licences (licence manager is V4.6.9).

When I reopen the loader, and only after opening the licence manager, it goes through the wizard again.

I'm not sure what is supposed to be happening and which isn't hence giving you everything I can
There doesn't seem to be a licence manager on this loader? I know all of my purchased sims are on this machine though.

Last edited: 25/06/2020 at 19:57 by GeoffM
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Loader V5 Released! 25/06/2020 at 19:38 #127910
Ray
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How do you reset the password anyway ? No option that I can see in my account section.
Last edited: 25/06/2020 at 19:50 by GeoffM
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Loader V5 Released! 25/06/2020 at 19:38 #127911
elltrain3
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I've got to the loader screen on V5.2 But can't find the license manager and none of my paid sims are unlocked, when i did the update it goes through all the sims then back around to Cardiff before stopping
Last edited: 25/06/2020 at 19:57 by GeoffM
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Loader V5 Released! 25/06/2020 at 19:39 #127915
headshot119
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Ray in post 127910 said:
How do you reset the password anyway ? No option that I can see in my account section.
Log out of the website, and use the "Forgot password" link on the login page to reset it if you don't know the old one.

"As the last track dropped, and the route became free, came the cry BROMLEY " - Opinions are my own and not those of my employer
Last edited: 25/06/2020 at 19:58 by GeoffM
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