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| Salisbury 04/07/2021 at 10:56 #140323 | |
willem de jager
9 posts |
I bought the game and got the licence. I played the game twice and and the third time it stated that I do not own a licence to play it.
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| Salisbury 04/07/2021 at 12:04 #140324 | |
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Albert
1313 posts |
If you open the loader, you see a login screen. Are you logged in here using the same account that you used to buy the license? You can see your licenses if you are logged in on the website and go to https://www.SimSig.co.uk/License/MyLicenses, is Salisbury listed here? AJP in games Log in to reply |
| Salisbury 09/07/2021 at 09:08 #140488 | |
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willem de jager
9 posts |
Hi Thanks for responding. It states that there is an error 404 and they will be looking in to it. Nothing has being happening for a couple of days. Can you help please! Log in to reply |
| Salisbury 09/07/2021 at 09:18 #140489 | |
pedroathome
887 posts |
Albert in post 140324 said:If you open the loader, you see a login screen. Are you logged in here using the same account that you used to buy the license?https://www.SimSig.co.uk/License/MyLicenses The link above has linked with a comma on the end. Last edited: 09/07/2021 at 09:21 by pedroathome Reason: None given Log in to reply |
| Salisbury 14/07/2021 at 06:22 #140562 | |
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willem de jager
9 posts |
HI there, This is a shame.I paid for Salisbury and my licence has vanished. This is a great game and I don't want to uninstall it. Is there any way that someone can help me. Log in to reply |
| Salisbury 14/07/2021 at 06:35 #140563 | |
andyallen4014
358 posts |
pedroathome in post 140489 said:Albert in post 140324 said:If you open the loader, you see a login screen. Are you logged in here using the same account that you used to buy the license?https://www.SimSig.co.uk/License/MyLicenses Did you try this advice? User | Multiplayer Host | Timetable Writer Log in to reply |
| Salisbury 14/07/2021 at 08:58 #140565 | |
Hap
985 posts |
willem de jager in post 140562 said:HI there,Hi Willem de jager Can you confirm what version of the loader you are running. Can you also confirm that you are signed in on the loader and is showing "Logged in ok" as shown in the screenshot attached?  Post has attachments. Log in to view them. How to report an issue: www.SimSig.co.uk/Wiki/Show?page=usertrack:reportanissue Log in to reply |
| Salisbury 14/07/2021 at 09:54 #140566 | |
Peter Bennet
5360 posts |
I can confirm that the license has been issued. So it should be a case of just following the guidance you have been given above. Peter I identify as half man half biscuit - crumbs! Log in to reply The following user said thank you: Hap |
| Salisbury 15/07/2021 at 08:25 #140584 | |
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willem de jager
9 posts |
Hi YES IS MY SHORT ANSWER. Log in to reply |
| Salisbury 15/07/2021 at 08:30 #140587 | |
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Hap
985 posts |
willem de jager in post 140584 said:HiUsing the link that Pedroathome has provided, do you have a purple option to request license unlock next to Salisbury? I've attached an example screenshot using Sandhills as an example as I don't own Salisbury.   Post has attachments. Log in to view them. How to report an issue: www.SimSig.co.uk/Wiki/Show?page=usertrack:reportanissue Log in to reply |
| Salisbury 15/07/2021 at 08:57 #140588 | |
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Peter Bennet
5360 posts |
willem de jager in post 140584 said:HiBut to which question? Or are you all sorted now? Peter I identify as half man half biscuit - crumbs! Log in to reply |
| Salisbury 15/07/2021 at 13:03 #140591 | |
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willem de jager
9 posts |
THANKS EVERYBODY. ALL IS SORTED. MY SALISBURY IS BACK!! Log in to reply The following users said thank you: Peter Bennet, Hap |
| Salisbury 15/07/2021 at 16:45 #140593 | |
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JamesN
1575 posts 
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For the benefit of others, and so we may help others in future - can you advise how you sorted it?
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| Salisbury 16/07/2021 at 06:18 #140603 | |
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willem de jager
9 posts |
Hi No, I don't know. It was just back all of a sudden??? Log in to reply |