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loader log in not work

You are here: Home > Forum > General > General questions, comments, and issues > Loader V5 > loader log in not work

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loader log in not work 11/10/2021 at 17:42 #141836
MEBSWE
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6 posts
Hello from Berlin,

everything was ok for a long time with all simulations and I used much times Simsig. But some days now, I have the message from loader (it was version V5.16.1) log in "Could not communicate with server" and it is not possible to continue. A member told me: "Open cmd.exe and enter "ipconfig /flushdns". It will empty the DNS resolver cache. Then restart the loader." I did and also a restart computer after this. It was no solution, mistake continue. Then I installed the simsing software new V5.6, this also not help. Have anyone an idea what's the problem? I use win 7 professional, 32 Bit...

Thank you and best regards

Boris

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loader log in not work 11/10/2021 at 20:49 #141837
headshot119
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4194 posts
I wonder if you have SSL and TSL enabled fully? Windows 7 is no longer supported by Microsoft, but you might find this guide helps?

https://www.waco-texas.com/userfiles/cms-water/file/how_to_change_TLS_settings.pdf

"Passengers for New Lane, should be seated in the rear coach of the train " - Opinions are my own and not those of my employer
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loader log in not work 12/10/2021 at 11:21 #141839
MEBSWE
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Hello headshot119,

thanks for help and you're right all SSL and TSL was enabled. I changed one from SSL to disable, how to see in the PDF. Unfortunately nothing change also after newstart, no communication to server SimSig. Is there another idea what I can try to fix this problem?

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loader log in not work 12/10/2021 at 13:43 #141841
Dionysusnu
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355 posts
MEBSWE in post 141836 said:
Then I installed the simsing software new V5.6, this also not help.
That sounds wrong.. the latest SimSig version is V5.16.1

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loader log in not work 12/10/2021 at 13:48 #141843
Albert
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1240 posts
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The download on the website is not the latest version, you can get the latest version by running the updater.

You could try running the updater using the Check for Updates button but I guess it can't connect to the server either.

AJP in games
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loader log in not work 16/10/2021 at 16:27 #141883
MEBSWE
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Hello, thank you for last 2 answers and today I tried to update the old version 4 and this works, connection to server is ok. Then I installed the new version 5 again and the connection not work/ no update and game possible. What is here wrong now, 3 weeks before all worked and also all other online on computer works fine? Have anyone a other idea what I can do at next?

Thank you for any help and have a nice weekend!

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loader log in not work 16/10/2021 at 22:04 #141887
Jan
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795 posts
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Out of curiosity, if you try using Internet Explorer to access simsig.co.uk, does that fail, too? And if yes, with what error message?

Given that simsig.co.uk is using Let's Encrypt for its SSL certificate, my suspicion would be that this might be due to the old Let's Encrypt certificate root expiring on 30 September 2021, and older Windows versions not having the new root certificate in their certificate store. (If you're using a not-very-old Firefox for browsing you wouldn't have noticed anything because Firefox uses its own certificate store)

Can you try following the steps given here and see if that helps in any way?

Two million people attempt to use Birmingham's magnificent rail network every year, with just over a million of them managing to get further than Smethwick.
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The following user said thank you: Albert