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License Manager Log in issues + System File downloading

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License Manager Log in issues + System File downloading 28/03/2017 at 08:19 #94173
geswedey
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Unable to login to licence manager again after my pc was switched off and back on again, must be security issues on my pc will investigate when I get home again.
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License Manager Log in issues + System File downloading 28/03/2017 at 08:43 #94174
joshuapopelewis
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54 posts
I sometimes get an issue. However, it is usually my Firewall being over-cautious, try adding it as an exception and allow it through whenever it wants.
Failing that, try and reinstall the system files.

"There's a right way, a wrong way and the 'railway'"
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License Manager Log in issues + System File downloading 31/03/2017 at 12:33 #94233
geswedey
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Sorry for delay in reply

Connecting ok again now after Windows firewall was checked yet again, i also created a new user on my pc and can now connect to licence manager and updare the sims.

Glyn

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License Manager Log in issues + System File downloading 31/03/2017 at 15:02 #94235
John
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878 posts
I was also having problems accessing the Licence Manager with the "Failed to connect to server" message.

Latest system files installed.

I tried disabling my anti virus to no avail.

It wasn't until I created a new user that I managed to solve the problem.

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License Manager Log in issues + System File downloading 31/03/2017 at 17:00 #94236
GeoffM
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3548 posts
John in post 94235 said:
It wasn't until I created a new user that I managed to solve the problem.
I assume that was a new user *on your PC* rather than a new user here?

Either way, seems a bit odd that simply doing that would cause your AV/firewall to decide it's okay to connect to SimSig.

SimSig Boss. Website issues: Check here first: https://www.simsig.co.uk/Wiki/Show?page=newwebsite
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License Manager Log in issues + System File downloading 31/03/2017 at 17:04 #94237
geswedey
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New user on my PC but using the same geswedey login, windows firewall already had simsig as an exception so nothing there was actually changed

Glyn

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License Manager Log in issues + System File downloading 31/03/2017 at 17:29 #94239
mark265
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430 posts
Online
geswedey in post 94237 said:
New user on my PC but using the same geswedey login, windows firewall already had simsig as an exception so nothing there was actually changed

Glyn
Given what you are saying that the user name and password for simsig are correct, but on your PC you could not use the simsig login in one user account to log in to license manager or update, but you could another, would suggest that a windows (or other operating system) user security setting is responsable.

What it would be I cannot guess,

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License Manager Log in issues + System File downloading 01/04/2017 at 09:12 #94244
John
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878 posts
John in post 94235 said:
It wasn't until I created a new user that I managed to solve the problem.
GeoffM in post 94236 said:
I assume that was a new user *on your PC* rather than a new user here?

Either way, seems a bit odd that simply doing that would cause your AV/firewall to decide it's okay to connect to SimSig.
Yeah, a new user on my PC, Geoff.

I tried disabling my AV, then deleted my AV altogether plus switched off Windows firewall, nothing worked until I created a new user then it was fine. Strange.

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License Manager Log in issues + System File downloading 01/04/2017 at 16:51 #94257
geswedey
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Exactly as I had to.

Glyn

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