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Loader V5 - Resolved issues

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Loader V5 Released! 25/06/2020 at 19:40 #127917
peterb
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403 posts
redacted
Last edited: 25/06/2020 at 19:58 by GeoffM
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Loader V5 Released! 25/06/2020 at 19:41 #127918
Chromatix
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120 posts
Right-clicking on a sim in the list brings up a context menu which should allow managing licences. However, it's telling me that I don't have a licence to manage for the sims I know I own; it only gives me the option to buy a new one. And yes, I ran the upgrade wizard, after finally getting a functioning v5.2 installation.

The option to filter the list down to sims that are both installed and licenced (or free) is welcome, though. Just wish it actually worked.

Last edited: 25/06/2020 at 19:58 by GeoffM
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Loader V5 Released! 25/06/2020 at 19:45 #127920
elltrain3
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45 posts
I'm having the same issue! i have bought a lot of licenses but all the options are grey when i right click, this loader looks good, just need to iron out the teething problems!
Last edited: 25/06/2020 at 19:51 by GeoffM
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Loader V5 Released! 25/06/2020 at 19:45 #127922
Ray
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166 posts
headshot119 in post 127915 said:
Ray in post 127910 said:
How do you reset the password anyway ? No option that I can see in my account section.
Log out of the website, and use the "Forgot password" link on the login page to reset it if you don't know the old one.
OK THanks I think its all working now for me after a wobbly start.

Last edited: 25/06/2020 at 19:50 by GeoffM
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Loader V5 Released! 25/06/2020 at 19:47 #127925
tjfrancis
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348 posts
Hi does anyone know how to get around this issue.
Post has attachments. Log in to view them.
I am dyslexic so please consider this when reading my posts
Last edited: 25/06/2020 at 20:00 by GeoffM
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Loader V5 Released! 25/06/2020 at 19:48 #127926
Sacro
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1064 posts
tjfrancis in post 127925 said:
Hi does anyone know how to get around this issue.
Can you share an image, rather than a Word document?

Last edited: 25/06/2020 at 20:01 by GeoffM
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Resolved issues 25/06/2020 at 19:48 #127927
GeoffM
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4979 posts
Online
Placeholder for issues resolved.
SimSig Boss
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Loader V5 Released! 25/06/2020 at 19:52 #127929
9pN1SEAp
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363 posts
Just tried to join a Multiplayer and got
Exception EFCreateError in SimSigLoader.exe at 00022591, Cannot create file C:\Users\Public\Documents\SimSig\CommonConfig.dat

Crashed out.
Gone back in, says logged in OK, all licences yellow. This is the latest loader as of 19:32 BST

Jamie S (JAMS)
Last edited: 25/06/2020 at 20:00 by GeoffM
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Loader V5 - Resolved issues 25/06/2020 at 21:51 #127993
ccobh
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5 posts
I had the same issue with my Licenses. But I found this worked:

Quote:
I don't know if it is the official solution, but I ran the now obsolete license manager, and after synchronising, I re-run the new loader, which then popped up with the wizard. Clicking on next made all of my sims available, so I can play now :)

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The following user said thank you: headshot119
Loader V5 - Resolved issues 28/06/2020 at 04:50 #128365
Coolah
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23 posts
I have the same issue. I try to load a sim that I'm quite certain I've purchased. I get a message telling me to purchase this sim again. It doesn't recognise my password. Please advise. I'm going cold turkey.
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Loader V5 - Resolved issues 28/06/2020 at 10:06 #128370
headshot119
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3672 posts
Coolah in post 128365 said:
I have the same issue. I try to load a sim that I'm quite certain I've purchased. I get a message telling me to purchase this sim again. It doesn't recognise my password. Please advise. I'm going cold turkey.
It appears you haven't run the wizard to transition your licenses to V5. It should pop each time you run the loader if it detects old licenses on your machine.

"CHECK Do you stop at Capenhurst?" - Opinions are my own and not those of my employer
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Loader V5 - Resolved issues 30/06/2020 at 06:28 #128589
Coolah
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Thanks for the reply. I've now got version 5.2 and I'm still having problems running most of my paid for sims. I can run a couple of them e.g. Derby. I keep getting prompted "you do not have a license for this sim". I cannot run all of my sims without being prompted to buy them. Can someone please advise how I can rectify this issue, using plain English.

Thank you (sigh)

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Loader V5 - Resolved issues 30/06/2020 at 07:18 #128592
headshot119
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3672 posts
Coolah in post 128589 said:
Thanks for the reply. I've now got version 5.2 and I'm still having problems running most of my paid for sims. I can run a couple of them e.g. Derby. I keep getting prompted "you do not have a license for this sim". I cannot run all of my sims without being prompted to buy them. Can someone please advise how I can rectify this issue, using plain English.

Thank you (sigh)
You either need to follow the wizard that pops up when you open the loader to transition your licenses to version 5.

Or go to this page https://www.simsig.co.uk/License/MyLicenses and request an unlock against each license so we can release them for use on V5.

"CHECK Do you stop at Capenhurst?" - Opinions are my own and not those of my employer
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Loader V5 - Resolved issues 30/06/2020 at 09:36 #128596
axmh
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38 posts
After reading these comments on this forum about Simsig Loader V5.

Decided to get onto my pc and went online as to get the loader update.

Ran it with no problems and acknowledged the sims that I purchased but that is if you are online.

Running the Loader off line will get you sims that are not recognized in your name.

So, do I HAVE to be ONLINE to play my bought sims ?



for instance, I can see most games I bought when online as showing green signals but when offline, I get "cannot communicate server" as I see lots yellow signs except when you tick the "Show installed owned/free"

That includes the LTS, Motherwell, Paisley, etc, as online, I can play it but offline, NO.. they show up with yellow signals but LTS not showing up..

Looking at my licences online and see that it says at top saying "Use the License Manager application on your PC to allocate licenses to your machine."

What licence manager ??? Can't see a way to allocate it especailly the LTS

Last edited: 30/06/2020 at 09:42 by axmh
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Loader V5 - Resolved issues 30/06/2020 at 11:07 #128602
JamesN
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axmh in post 128596 said:
After reading these comments on this forum about Simsig Loader V5.

Decided to get onto my pc and went online as to get the loader update.

Ran it with no problems and acknowledged the sims that I purchased but that is if you are online.

Running the Loader off line will get you sims that are not recognized in your name.

So, do I HAVE to be ONLINE to play my bought sims ?



for instance, I can see most games I bought when online as showing green signals but when offline, I get "cannot communicate server" as I see lots yellow signs except when you tick the "Show installed owned/free"

That includes the LTS, Motherwell, Paisley, etc, as online, I can play it but offline, NO.. they show up with yellow signals but LTS not showing up..

Looking at my licences online and see that it says at top saying "Use the License Manager application on your PC to allocate licenses to your machine."

What licence manager ??? Can't see a way to allocate it especailly the LTS
You don't have to be online, no - although it's less faffy for licenses etc if you are online.

While online/connected, right clicking on the sim in the sim list, and clicking on "lock license to this machine" will allow you to subsequently run the sim offline. The sim list itself is now effectively the license manager.

There are 1 or 2 outstanding niggles with the system that mean it's not currently 100% reliable, so running the sim but Geoff and the team are working hard on getting those resolved soon

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The following user said thank you: axmh
Loader V5 - Resolved issues 03/07/2020 at 19:33 #128921
Keith Palmer
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The wizard that I have showing, does not have the start option on the bottom right hand side?
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Loader V5 - Resolved issues 03/07/2020 at 20:25 #128933
JamesN
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Keith Palmer in post 128921 said:
The wizard that I have showing, does not have the start option on the bottom right hand side?
Do you have windows display scaling enabled on your PC? Some users have experienced issues with windows not rendering the wizard correctly at scales other than 100%

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Loader V5 - Resolved issues 03/07/2020 at 23:20 #128949
Keith Palmer
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I have scaled down the page, but I still can't find the start icon?
I was just thinking whether or not to uninstall SimSig from the computer and start all over again, using my same account details, etc?
What do you think would be the best course of action?

Last edited: 03/07/2020 at 23:26 by Keith Palmer
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Loader V5 - Resolved issues 03/07/2020 at 23:43 #128950
headshot119
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Keith Palmer in post 128949 said:
I have scaled down the page, but I still can't find the start icon?
I was just thinking whether or not to uninstall SimSig from the computer and start all over again, using my same account details, etc?
What do you think would be the best course of action?
You can either reset your Windows scaling options to 100% as advised above.

Or use the manage my licenses page https://www.simsig.co.uk/License/MyLicenses to request a manual unlock of all your licenses.

"CHECK Do you stop at Capenhurst?" - Opinions are my own and not those of my employer
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